The Application Specialist plays a crucial role in providing technical expertise and support for a variety of surveillance camera and video management applications and platforms. This position serves as the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively. This role is essential for maintaining the functionality and performance of surveillance camera and video management systems within the enterprise.
Now is your chance to join our team to make a lasting impact as an Application Specialist.
This position requires full-time on-site presence.
All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
- Evaluate, troubleshoot and maintain physical security systems
- Configuration of access control, surveillance cameras, and intercoms
- Maintain updates on camera hardware and access control hardware
- Participate in technical discussions for configuration, testing, and operations of our platform solutions
- Ensure compliance to daily management checklist for operational effectiveness
- Provide 'go live' and post 'go live' support for project and solution in general
- Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
- Education Required: A university degree, college diploma or a related discipline
- 5-10 years of experience
- Technically inclined, process oriented and driven by natural curiosity
- Passionate about technology
- Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
- A practiced communicator with strong verbal, written, and interpersonal skills
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!
