The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.
Now is your chance to join our team to make a lasting impact as an Application Specialist.
This position requires full-time on-site presence.
- Participate in technical discussions for configuration, testing, and operations of our platform solutions
- Ensure compliance to daily management checklist for operational effectiveness
- Provide 'go live' and post 'go live' support for project and solution in general
- Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
- Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
- Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
- Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
- Monitor application vendor service level agreements and report for non-performance
- Update key performance indicators for platforms on a weekly basis
- Review and keep knowledge management articles updated
- Support the Delivery/Project managers regarding solutions
- Participate in on call support for 24X 7 operations
- Education Required: A university degree, college diploma or a related discipline
- 0-2 years of experience
- Technically inclined, process oriented and driven by natural curiosity
- Passionate about technology
- Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
- A practiced communicator with strong verbal, written, and interpersonal skills
Bonus:
- Experience with the following:
- o SQL
- o SSIS, webMethods, & Synapse
- o PowerBI
- o JIRA & ADO
- Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!
