A great opportunity to build your career in one of BC's fastest-growing Automotive Groups.
At Applewood Mazda Surrey, we are all about growth and FUN! We are looking for suitable professionals that are motivated and driven.
This position entails the following roles & responsibilities:
- Customer Service: Sales Advisors must provide excellent customer service to potential car buyers. This includes taking the time to understand their needs, providing accurate information about vehicles, and addressing any questions or concerns they may have.
- Customer Service: Sales Advisors must provide excellent customer service to potential car buyers. This includes taking the time to understand their needs, providing accurate information about vehicles, and addressing any questions or concerns they may have.
- Relationship Building: Successful Sales Advisors build strong relationships with their customers to earn their trust and loyalty. This includes following up after the sale to ensure customer satisfaction and encouraging repeat business through referrals and other marketing efforts.
- Administration: Sales Advisors are responsible for completing all necessary paperwork and documentation related to vehicle sales. This includes processing contracts, registering vehicles, and performing other administrative tasks to ensure that each sale is complete and accurate.
- Product Knowledge: Sales Advisors must have a deep understanding of the vehicles they are selling, including the latest features, options, and technology. This allows them to provide accurate and reliable information to customers and answer any questions they may have about the vehicles they are considering.
- This position will be expected to perform other duties as assigned by management.
Measurables:
- Sales Volume: This measures the number of cars sold by the Sales Advisor over a given period of time.
- Conversion Rate: This measures the percentage of potential customers who actually purchase a car from the Sales Advisor.
- Customer Satisfaction: This measures how satisfied customers are with the Sales Advisor's service, including their responsiveness, product knowledge, and overall experience.
- Lead Response Time: This measures how quickly the Sales Advisor responds to incoming leads and inquiries from potential customers.
- Time to Close: This measures how long it takes the Sales Advisor to close a sale, from the initial contact with the customer to the final purchase.
The following skills and knowledge would be considered an asset:
- 1 year automotive experience
- An interest in the automotive industry.
- Strong customer service, phone skills, and a professional Email etiquette.
- Possess strong organizational, follow-up, and paper-flow handling skills.
- Quick thinker and learner, ability to multitask.
- Positive, flexible, and process-oriented.
- Organized, Self-motivated, enthusiastic, and detail-oriented.
- Professional and confident attitude, strong time management skills.
- Completed high school education, or equivalent.
- Proficiency in multiple languages
- Previous call centre experience (not required)
Applewood Auto Group Benefits:
- In-house mentorship & training program
- Continuous training from highly successful car gurus
- Work with one of the Top Used Car Dealers in the Richmond Auto Mall
- Work in partnership with one the Best Finance Teams
- Work alongside industry leaders, some of the best managers in the industry
- Exciting high energy work atmosphere and we have LOTS of fun
- Healthy level of new and used inventory
- 10 dealerships and counting to work alongside and grow with
- We promote from within, move up to Assistant Manager, Sales Manager, Business Manager, GSM, and GM.
- Group events, Applewood Family Day, Xmas party, BBQs, and more
- We support local communities, sports teams, and charities
- Four weeks of paid time off per year
- "Team Beats With One Heart"
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Core Values & Culture
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.”
Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
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Question for you, are you ready to take this step? Ready to build a solid career?
If the answer is yes, email your resume in today, don't wait!
