We’re looking for an API/EDI Coordinator who’s obsessed with making sure data just works—seamlessly, accurately, and reliably—every time. You’ll own the nuts and bolts of our integration work across our Transportation Control (TC) platform, from managing automated data flows and troubleshooting system hiccups, to being the go-to person for all things API, EDI, and automation BOTs. As the main connector between our tech, operations, and carrier partners, you’ll field integration questions, quickly solve problems, track system health, and keep everything running smoothly. If you’re detail-obsessed, technically savvy, and energized by owning processes that help everyone else do their jobs better, you’ll thrive in this role.
What You'll be Accountable For:
Ensuring smooth and reliable carrier and customer data integrations by:
- Managing day-to-day support for all EDI/API feeds between carrier systems, customer systems, and our TC platform
- Proactively monitoring data flows for sync failures, missing loads, incorrect transmissions, or customer-side disruptions
- Escalating technical issues to the technology team with clear details for quick resolution
- Maintaining integration documentation and mapping processes, ensuring everything is up-to-date and traceable
- Tracking and reporting on integration status for all carriers and customers, highlighting gaps or issues to leadership
Owning and advancing automation/BOT health by:
- Acting as the internal BOT coordinator—monitoring, maintaining, and troubleshooting automation BOTs that enable streamlined data flows and processes
- Investigating automation hiccups or irregularities right away, with hands-on triage before escalating technical fixes
- Keeping records of recurring errors or disruptions, using insights to drive system reliability improvements
- Proactively testing new BOT processes and flagging optimization opportunities for efficiency or error-proofing
Driving technical onboarding for new carriers by:
- Coordinating the end-to-end onboarding process for new carrier integrations from initial outreach to full production launch
- Partnering with carriers and internal teams to collect requirements, set up connections, test data flows, and validate results
- Troubleshooting setup issues, tracking testing progress, and keeping stakeholders in the loop at all phases
- Providing hands-on support and guidance to carriers new to EDI/API or automation, making sure questions get answered quickly
Partnering across teams for resolution and continuous improvement by:
- Serving as the main point of contact between Carrier Services, Customer Success, Technology, and external carriers/customers for all integration and automation problems
- Troubleshooting inbound and outbound customer EDI/API feeds (e.g., scorecards, 214s) and proactively resolving issues instead of escalating every ticket
- Reviewing customer scorecards and proactively identifying holes or breakdowns in data flows
- Documenting, prioritizing, and driving bugs or process gaps through to completion with accountability and follow-up
- Gathering feedback and translating pain points into actionable items for the technology backlog
- Surfacing new ideas to automate processes or optimize integrations, keeping the bigger business picture in view
What You'll Need:
- Strong grounding in EDI/API technology (not a developer, but can diagnose issues and talk shop with technical teams)
- Solid understanding of API concepts (REST, SOAP, JSON, XML) and how to troubleshoot data transfers between systems
- Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and managing EDI message flows
- Experience running or supporting automation processes/BOTs—ideally in logistics, transport, or SaaS environments
- Proven skill at cross-functional collaboration, juggling a mix of daily support work and technical projects
- Fiercely organized—thrives in environments with competing priorities and lots of moving pieces
Key Behavioral Components:
- Hungry to take initiative—flags issues before they snowball and won’t sit back waiting for direction
- Communicates clearly and assertively, especially when deadlines or priorities are at risk
- Builds strong cross-team relationships and knows how to hold others (and themselves) accountable
Performance Indicators:
- Integration and automation issues are spotted and resolved quickly, not lingering or repeating
- Positive feedback from Technology, Operations, and stakeholders for making onboarding, troubleshooting, and daily data flows painless
- Automated data seen as trusted—teams can rely on the numbers and don’t feel the need to “double check the system”
- Customer-side data issues (e.g., 214 feeds) are proactively resolved and scorecard gaps reduced without excessive internal escalation
Why Join Us
At Logistics Alliance, Service Excellence is at the heart of everything we do. When you join our team, you'll be part of a culture where:
- Everyone contributes to our success, and every action makes a difference
- We simplify complex processes to create seamless experiences
- Internal service excellence means we support each other with the same care we show our customers
- We go beyond expectations to create meaningful, positive experiences
- You'll work in an environment focused on collaboration, support, and shared success
Your Success Matters: Comprehensive Benefits & Growth
We invest in our team members' wellbeing and future through:
- Comprehensive health and dental coverage
- Generous vacation plus paid personal and sick time
- RRSP matching program to help build your future
- Ongoing professional development and training opportunities
- Competitive base salary and performance bonus program
- Flexible hybrid work environment
We are an equal opportunity employer committed to fostering an inclusive and accessible environment. We welcome and encourage applications from individuals of all backgrounds, including but not limited to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, and disability.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require any accommodations, please let us know, and we will work with you to meet your needs.
