Visitor Services Associate

National Gallery of Canada - Ottawa, ON
$46,479 - $54,659 a year
Careers Visitor Services Associate (See ''Additional Information'' section below) | Position Title: Visitor Services Associate (See ''Additional Information'' section below) Competition #: 21-CC-13 Posting Date: February 22, 2021 Closing Date: March 14, 2021 Department: Visitor Services Employment Tenure: Determinate Classification: Band 2 Salary $46,479 - $54,659/Year Number of Positions: 11 Language Requirements: English CBC/French CBC (reading, writing, oral) Affiliation: P.S.A.C.

Job Summary

Under the supervision of the Visitor Services Manager, the Associate contributes to the quality of the public experience by providing a seamless front-line service, actively offering comprehensive information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. The Associate gathers information on visitors by conducting surveys and recording public opinion. The VS Associate contributes to the Gallery’s revenue generation effort by promoting and selling the programs and services related to Gallery activities.



Requirements EDUCATION:
  • A post-secondary education in art, art history or visual art or an acceptable combination of education, experience and training;

WORK EXPERIENCE:
  • 2-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors;
  • 2-3 years’ experience with cash systems and cash handling;
  • 2-3 years’ experience in the use of office productivity software such as Outlook, Word, and Excel;

ABILITIES/SKILLS:
  • Ability to deal with the public effectively, politely and professionally;
  • Excellent interpersonal skills, initiative, reliability, judgment, integrity and be a team player.

Notice to Applicants: The Human Resources Department of the National Gallery of Canada, invites selected applicants for interviews by way of written communication via email as per the NGC Staffing Process. Should applicants opt to unsubscribe from receiving emails regarding employment in this organisation, please note that we will not be able to communicate with you to participate in the interview process. We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.

We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.


Condition of Employment
  • Must meet the bilingual requirement to be invited to the interview process.
  • Reliability Status - this factor is not used at the pre-selection stage.


Additional Information
  • Employees will be required to work anywhere from 27 to 32.5 hours a week. Covering a period between April 19, 2021 until September 30, 2021. The April and May period will be a mixture of on call and fix schedule followed by fix schedule until the beginning of September, followed by an on call period ending September 30, 2021.
  • You must be available to work days, evenings, weekends and statutory holidays.
  • The schedule may change based on government restrictions and / or the museum's opening hours and days.
  • Temporary assignment with the possibility of extension.
  • A variety of assessment tools may be used to assess candidates.
  • The National Gallery of Canada is committed to having a skilled, diversified workforce reflective or Canadian Society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily their application if they are a woman, an Indigenous person, a person with a disability or a member of a visible minority group.
  • The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
  • Candidates are entitled to participate in the selection process in the official language of their choice.


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