PSC Reception Clerk

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

Purpose
Reports to: Supervisor, Client Services Purpose of the Role The PSC Reception Clerk is responsible for supporting customer self-serve enablement and screen customers, clerical work and organization of various office duties. This position will be the first point of contact for customers and will be welcoming and ensure a positive experience, whether the interaction occurs in person or over the telephone. Behave as brand ambassadors – represent the best version of LifeLabs authentically.

Duties
Welcome customers with undivided attention and makes them feel safe.
Screen customers and manage the line up to ensure social distancing and other COVID prevention etiquette is being met.
Promote SMS and demonstrate functionality to customers.
Support confidentiality in all areas of our related work.
Represent LifeLabs in a professional and positive manner.
Ensures a safe, comfortable, efficient and personalized experience while visiting our LifeLabs locations.
Receive patient drop offs.
Filing and faxing as required.
Other duties as required.

Job Requirements
Minimum Education: High School Diploma or equivalent.
Excellent communication and interpersonal skills
Excellent computer skills – Word, Outlook
Ability to work independently and as part of a team
Ability to relate positively to customers
Ability to wear PPE for extended periods of time
Embraces problems with a can-do attitude and calm and measured approach striving to solve and continuously improve.
Thrives in dynamic and changing environments
Puts safety first, including demonstrating appropriate infection control
Appreciates that safety, privacy and security are mandatory for customers and non-negotiable, ensures the customers feel confident we take this seriously.
Demonstrates safety first and high quality by complying with all procedures
Excels in attention to detail and meeting customer expectations
Enjoys caring for people, ensuring they feel valued and has the best experience possible
Calm and measured approach to problems as they arrive with a problem solving mindset ensures the issues are acknowledged, addressed and followed up with.
Thrives in dynamic work environments; embraces change when it delivers improvements and effortless experience for both the customer and employee; understands customers’ expectations evolve and we must adapt to deliver
Well versed with LifeLabs communication channels and stays current with any news and updates.