Call Centre Representative
We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.
What will you do?
As a Call Centre Agent, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone.
You will be taking calls and redirecting them as needed and doing any escalations.
You have completed higher secondary education and preferably have some experience working in a customer service role. You have superior computer and communication skills and possess a high degree of attention to detail.
What We Offer?
At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.
This is a contract opportunity and will require 37.5 hours of work per week.
If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.
Education, knowledge and experience required
• Post secondary education
- Minimum 1 year administrative experience
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English. French is considered a strong asset
- Attention to detail
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
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