Application Scientist-NSG

Field Application Scientist
Bilingual- French/English
MUST HAVEs: NGS experience, molecular biology
Master’s degree or above in Genetics, Molecular Biology or Bioinformatics
Healthcare & Vacation: 3 weeks
Travel: 50 to 70%

Summary:
Our client is committed to enabling effective and affordable healthcare solutions for all. Based on its proprietary technology, they produce sequencing devices, equipment, consumables and reagents to support life science research, medicine, and healthcare. Clients' multi-omics platforms include genetic sequencing, mass spectrometry, and medical imaging. They are rapidly expanding to serve the growing global genomics market, with a mission to develop and promote advanced life science tools for research and future healthcare. This position provides an opportunity to join a fast-paced team and make an impact in life sciences, working towards our vision to enable effective and affordable healthcare solutions for all.

Responsibilities:
Coordinate and conduct customer training for products and applications.
Troubleshoot issues related to experimental design, data processing, software operation, sample preparation, and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to the corresponding company department or personnel.
Develop and maintain positive relationships with customers
Support sales efforts through technical presentations, customer management or organizing seminars.
Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with the Commercial team to act on current initiatives and opportunities. Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with the latest advancements in the field.
Direct interaction with product end-users and channel partners. Direct interaction with the Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers. Maintain a close relationship with global FAS colleagues, with the intent to promote collaboration, sharing of best practices, learning, and overall communication
Ownership of content/program creation and facilitation of field-based product line demonstrations and training.
Creation of reports at the completion of field travel to document visit outcome. Act as the voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing
Own and create content/program for technical workshops/training as directed by leadership. Represent the MGI business through participation at various global NGS related tradeshows/conferences as requested by the Marketing team.
Serve as Product Support core team member for all products. Provide feedback and direct involvement in the creation and maintenance of product documentation such as, product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience
Act as a key contributor of customer feedback to marketing and product development teams
Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Education/Experience:
Master’s degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. With NGS academic training or background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.
Willingness to travel mainly within the appointed region (Canada). For training or occasional special calls, international travel including USA and China is required (where permitted).
Prior field experience supporting customers in a highly technical field preferred.
Outstanding problem solving and interpersonal skills
Demonstrated English and French written and verbal communication and training/presentation skills.
Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.
Must be able and willing to travel, >50% time
Master’s degree or above in Genetics, Molecular Biology or Bioinformatics

Job Type: Full-time

Salary: $100,000.00-$150,000.00 per year

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• Monday to Friday

Education:

• Master's Degree (Preferred)

Experience:

• NGS: 5 years (Preferred)
• electro-mechanical products: 5 years (Preferred)
• life science research: 1 year (Preferred)
• medical devices: 1 year (Preferred)
• biomedical instrumentation: 1 year (Preferred)
• Customer Support: 1 year (Preferred)
• problem solving: 1 year (Preferred)
• Genetics: 1 year (Preferred)

Work remotely:

• Yes