Volunteer & Community Engagement Coordinator (0.8 FTE)

Summary

Reporting to the Executive Director, the Volunteer & Community Engagement Coordinator is an integral part of a committed, hardworking, and small team. The Volunteer & Community Engagement Coordinator has experience working with volunteers, building relationships with community members, and coordinating events/activities.

Description

FTE: 0.8 FTE (30 hours per week)
Hours: Monday – Thursday, 9am – 4:30pm (Work outside of these hours will be required for meetings and events. Hours to be flexed as required.)
Location: Onsite at MCA’s office, expectation to attend in-person meetings/events as needed (locations will vary)
Anticipated Start Date: Monday, September 22, 2025

About Making Changes Association
Making Changes Association (MCA) is a community of women helping women through life’s stages and transitions by providing them with skills and resources to support their pursuit of meaningful work and educational opportunities. Our vision is to empower women so they can make meaningful contributions to the community. MCA opens doors to employment and education for women and teenage girls and helps them develop the confidence to step through these doors in the direction they desire.

Position Summary
Reporting to the Executive Director, the Volunteer & Community Engagement Coordinator is an integral part of a committed, hardworking, and small team. The Volunteer & Community Engagement Coordinator has experience working with volunteers, building relationships with community members, and coordinating events/activities. They have strong computer skills, are able to deliver informational presentations, is highly organized and able to juggle multiple tasks, understands the importance of building relationships, and is willing to pitch-in where needed to support the vital work of Making Changes Association.

The Volunteer & Community Engagement Coordinator key responsibilities include:

• Volunteer recruitment, coordination & related activities (~40% of position)
• Community engagement (~25% of position)
• Supporting fund development events including AGLC related activities (~25% of position)
• Property & general admin/office coordination (~10% of position)

Role Details

Volunteer Recruitment, Coordination & Related Activities

• Coordinate with the Programs team on volunteer needs, tracking of hours, volunteer job descriptions, enquiries, and outreach.
• Recruitment and onboarding of Dress for Success Calgary (DFSC) & My Best Friend’s Closet (MBFC) volunteers. (Recruitment and onboarding of volunteers for other programs as required.)
• Support of volunteers including regular communication of MCA related news/updates, maintaining volunteer records, volunteer recognition (individual recognition and semi-annual appreciation events), volunteer professional development, etc.
• Across all MCA Programs – coordinate the volunteer data collection/management, working within volunteer budgets, and tracking volunteer statistics for reporting and funding applications.
• Stay up to date on volunteer best practices, and support evolution of MCA’s volunteer processes and supports.

Community Engagement

• Initial point of contact/outreach for community agencies to support client referrals, awareness of programming, and overall community relationships.
• Deliver “Polishing Your Professional Style” presentations to community agency clients.
• Coordinate & attend community, school, and other events focused on program awareness, representing MCA programs.
• Collaborate with the Program teams on targeted outreach to community partners in support of program client registration/referral needs.

Supporting Fund Development Events (including AGLC related activities)

• Coordinate Alberta Gaming, Liquor and Cannabis Commission (AGLC) related activities specific to Bingo and Casino including volunteer coordination, AGLC paperwork, working the events as the MCA representative, and other related supports as required (** Note – Bingo’s are currently held in a smoking facility.)
• Attend Bingo Association meetings as MCA’s representative.
• Support fund development related events and activities (including Powerful You! luncheon, dinners, galas, special events, gift wrapping, IWD activities, etc.) including coordination, registration support, planning, volunteer engagement (if required), and attending the events.

Property & General Admin/Office Coordination

• Monitor the info@ email address and coordinate phone system/extension updates.
• Main point of contact for Property Management company.
• Coordinate property related contractors/vendors including cleaners, garbage/recycling pick-up, shredding, window washers, etc.
• Coordinate property and office related requests/needs including repairs, ordering office supplies.
• Coordinate Occupational Health & Safety requirements and policy updates to ensure a safe workspace, and compliance with all legislation.

Please note this list is non-exhaustive. Making Changes operates in a very team-oriented environment which guarantees that support to others in the organization is available as requested, and position scope may be adjusted according to critical/strategic needs.

Key Attributes Required for Role:

• Highly motivated and proactive self-starter with attention to detail & strong organizational skills.
• A relationship builder who enjoys being part of a team, collaborating with others, talking to community members at events and making presentations.
• Strong written and verbal communication skills. Fluency in written and spoken English is required.
• Project management skills, excels in a fast-paced environment and enjoys a position with a variety of tasks and responsibilities.

Position Qualifications/Experience:

• Experience working within a non-profit, volunteer-based program with volunteer and community engagement experience preferred. Equivalencies considered.
• Strong interpersonal skills; an ability to develop rapport with internal and external stakeholders.
• Extremely passionate about non-profit organizations, and in particular about serving and empowering women and teen girls to implement MCA’s mission.
• Able to support a female-safe space for client programming.
• Fluent in English with strong written and verbal communication skills.
• Experience delivering information sessions/presentations
• Strong project management, organization and prioritization skills, and high attention to detail.
• Ability to work autonomously while being a collaborative and active team player.
• High proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Ability to learn new programs/technology to support use of evolving databases, phone and other technical infrastructure.
• Must have ability to attend in-person events wherever they’re located – including on evenings and weekends. Access to a vehicle is required.

The successful candidate will be required to complete a clear police information check and vulnerable sector search.

Application Details
Please send your resume and cover letter to Lori James, Executive Director execdirector@makingchangesassociation.ca. Please note: Given the importance of external communication to this role, only applications with a customized cover letter will be considered.

While we appreciate all interested applicants, only candidates selected for an interview will be contacted.