Job Description # 1597
Student Accessibility Services (SAS) is a multi-disciplinary team of professionals who support over 5,700 students with disabilities, develop accommodation plans, provide learning strategies support, note-taking services, transcription services, support for assistive technology, test administration, and exam invigilation. SAS is responsible for ensuring compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC)
Job Summary: Completes test and examination coordination and scheduling for the department. Troubleshoots issues with test and examination scheduling and document preparation. Communicates with instructors, staff and students regarding test and exam preparation and scheduling.
Purpose and Key Functions:
- Coordinate and schedule accommodated tests and exams for students including initial booking and adjustments.
- Communicate with instructors to ensure timely submission and proper formatting of test/exam copies according to university standards.
- Troubleshoot and resolve issues regarding test and exam scheduling and document preparation and submission, electronic copies, in-person deliveries, and access passwords.
- Ensure all materials are submitted in compliance with University guidelines and departmental deadlines.
- Enter, review, and validate data for scheduling and ensure accuracy of test accommodation planning.
- Assemble student test packages for test/exams based on instructor specifications and ensuring completeness of test package.
- Provide accurate information on scheduling, examination procedures, rules, and regulations to staff, students, and faculty.
- Conduct database searches to determine the appropriate room type to accommodate test and exam requests.
- Review the format of examinations to ensure they conform to established University standards
- Focus on meeting service level standards while supporting students from a student-centric approach including listening and referring students to the appropriate internal and/or external services and departments.
- Review the quality of all materials produced and accuracy of quantities needed by the deadlines provided in a high paced, rapid turnaround environment.
- Administer testing and appointment late cancellation fees, following up with students to validate reasons for missed tests or exams
- Update and maintain confidential files and records, handling sensitive materials in accordance with established policies.
- Write a variety of documents and reports, such as procedure manuals, correspondence, and meeting minutes.
- Collect, verify, input, and manage data in spreadsheets, databases, and filing systems; conduct research for documents, reports, and publications.
- Update and maintain departmental website and related resources
- Contribute to various departmental and divisional projects.
- Use data systems to send test/exam booking confirmations as requested.
- Provide support for printing and packing test/exam copies to ensure completeness and accuracy
- Troubleshoot printer jams and optimize material usage.
- Answer or redirect inquiries in person, by telephone, and via email, responding independently to inquiries that require in-depth knowledge of departmental policies and procedures.
- Set up and maintain electronic and hard copy filing systems to ensure efficient document management
- Exercise discretion in the release of confidential information.
Supervision:
- Provides functional guidance to others on an ongoing basis.
Requirements:
- Three year diploma in administration or a related field.
- Requires a minimum of 2 years of relevant experience.
Assets:
- Knowledge in document accessibility
- Experience working in a fast-paced team environment to collaborate and problem-solve
- Excellent communication skills
- Experience in mediating accessible documents
- Previous experience working with students with disabilities
- Previous experience working with office computing software; MS Office, Adobe Pro
- Previous experience working with Accessibility software
To apply for this job, please submit your application online.
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.