Job Description
As a Team Lead, you’ll perform all the essential functions of an Assignment Coordinator while also taking on leadership duties to ensure our overnight team delivers exceptional service and operational excellence. You will be supporting staff and maintaining seamless communication between clients, caregivers, and the broader ParaMed team. This is an overnight position & will require availability from Monday to Friday with every other weekend from 10pm to 6am.
Why you’ll love working here:
Celebration and Recognition programs
Part time and Full-time opportunities
Comprehensive health and dental benefit plans
Education allowance for employees and family
Employee Assistance Program
Employee perks and exclusive offers
What you’ll do:
Monitor overnight team performance and provide real-time support
Ensure calls are answered promptly and efficiently during overnight hoursVerify accurate and complete documentation of call logs and interactions
Promote adherence to all operational and care processes
Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
Build a care schedule for patients
Enter and update employee and patient data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
Document and appropriately report all staff and patient interactions
What you bring:
Two years administrative or office experience is an asset
Scheduling experience is an asset
Healthcare background is strongly desired
Proven leadership abilities with a calm, solutions-focused approach, including experience guiding teams or taking initiative in high-pressure situations
Strong computer skills
Superior Customer service skills
Ability to effectively communicate both orally and written
Compassion and empathy when interacting with patients and their families
Time Type:
Full timeJoin us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.