Department: Retail Stores

Location: Pickering, ON
Workplace Type: On-site

Job Type: Full-time, Permanent

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

Our Retail Team is looking for an Supervisor at our Pickering location! We are looking for someone with a high sense of urgency and keen eye for detail. The ideal candidate would be part of the store’s Junior Management team, you will provide managerial support and help maintain as well as improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in-store with leadership characteristics such as creativity, problem-solving, and adaptability.

Duties/Responsibilities:

• Ensure monthly supply orders are accurate and placed on time.
• Complete cash counts and supervise safe items.
• Monitor store emails and communication channels for relevant information.
• Authorize cash and debit/credit transactions on behalf of management.
• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Encourage personal progression through store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills/Experience/Knowledge needed:

• 2+ years of retail experience preferred.
• Cash Handling experience of a minimum of six months.
• Management experience of a minimum of six months to one year is a must.
• Excellent time management skills.
• Ability to manage others and successfully lead a team.
• Knowledge of business policies for financial transactions.
• Strong verbal and written communication skills.
• IT skills – Microsoft Office, Word, and Excel