About the role
As a Shipper and Packaging Team Lead, you will be responsible for overseeing the shipping and packaging operations within RAM. The successful candidate will lead a team responsible for ensuring the timely, efficient, and accurate shipment of our products while maintaining the highest standards of quality and compliance.
Responsibilities
Leadership
- Lead and motivate a team of shipping and packaging employees.
- Provide guidance, training, and performance feedback to team members.
- Foster a positive and collaborative work environment.
Shipping Operations
- Oversee the shipping process, including order fulfilment, packing, and dispatching of products.
- Coordinate and schedule shipments to meet customer delivery deadlines.
- Ensure compliance with shipping regulations and documentation requirements.
- Coordinate with logistics partners to optimize shipping schedules and ensure timely deliveries.
- Responsible for processing damage claims and coordinating the return shipment of damaged products back to the shop.
- Oversee receiving operations and ensure that incoming products are accurately received and stored in the correct locations.
- Implement best practices for shipping efficiency and cost-effectiveness.
Packaging
- Ensure that all products are packaged securely and in compliance with industry standards and regulations.
- Implement and maintain quality control measures to minimize shipping errors and damages.
- Collaborate with relevant teams to address and resolve packaging-related issues.
- Work closely with engineering and production teams to enhance packaging designs.
- Optimize packaging materials to reduce costs without compromising quality.
- Implement quality control measures to ensure the integrity of packaged products.
- Ensure the production priority list is followed and that shipments are dispatched on schedule to reach customers on time.
Customer Relationship Management:
- Communicate with customers regarding shipping schedules, tracking information, and delivery updates.
- Address customer inquiries and concerns related to shipping and packaging.
- Liaise with the sales team to address shipping-related inquiries.
- Implement customer-centric shipping solutions to enhance overall satisfaction.
Customs and Regulatory Compliance:
- Stay informed about international trade regulations and customs procedures including shipping regulations and industry standards.
- Ensure compliance with all relevant laws and regulations in the movement of goods.
Skills & Qualifications
- Minimum of 7 years of experience in a shipping and packaging role within the manufacturing industry.
- Proven leadership experience, including team management and development.
- Strong understanding of shipping regulations and compliance standards in the North American market.
- Excellent organizational and communication skills.
- Valid forklift license and experience with pallet jacks, lift trucks, or other material handling equipment.
- Proficient computer skills, including: Booking shipments via carrier websites or portals, Using software to request and manage freight quotes, Creating customs/export documentation
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Detail-oriented with a focus on quality control.
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you authorized to work in Canada?
Experience:
- Shipping & receiving: 3 years (required)
- Team management: 1 year (required)
Licence/Certification:
- Forklift Licence (required)
Work Location: In person