DESCRIPTION
We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Fort McMurray, Alberta.
In this role, you will make an impact in the following ways:
- Serve as the first point of contact with customers by phone, email and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs to create basic work orders by gathering pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers (as requested).
- Open and review work orders to ensure accuracy for invoicing and warranty, close work orders once complete.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their Supervisor.
RESPONSIBILITIES
To be successful in this role you will need the following:
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner in person, over the phone and via email communications.
- Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
- Proficiency in Microsoft applications, SAP/Ariba experience preferred.
- Service Writing and Warranty experience required, Payroll/Invoicing experience preferred.
- Please note, this is an onsite role supporting our Branch in Fort McMurray, Alberta.
QUALIFICATIONS
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian Society.
Our Policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2415599
Relocation Package Yes