SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
The Research and Insights (R&I) Team is a multidisciplinary group within the Research and Design organization under R&D. We are looking for a seasoned qualitative product researcher to join our forward-thinking team of insight enthusiasts who can engage with other insight-driven disciplines and execute rigorous, high-impact research. Reporting to the Senior Manager of Research and Insights, you will join a team of professionals in CX and product research.
Our team is pivotal in shaping product, design, and broader business strategies across the organization. Our work spans multiple internal partners, driving decisions that directly influence the company’s direction. As part of our innovative team, you’ll have the opportunity to conceptualize, drive, and synthesize strategic research efforts across various business areas. You'll align cross-functional partners around a unified, insights-driven perspective by leveraging your expertise in research methodology and connecting diverse data sources to elevate strategic initiatives with a well-rounded, evidence-based point of view.
What you’ll be working on
- Driving strategic research efforts across the product and business
- Showcasing qualitative research expertise to improve user understanding and identify product opportunities
- Delivering powerful storytelling to advance product transformation
- Devising research and insight roadmaps to govern cross-functional execution
- Triangulating across multiple internal and external data points
- Inspiring and improving democratized research execution
- Identifying and driving fruitful partnerships with new business stakeholders
- Partnering with the R&I Team to advance our practice and impact
- Ensuring ethical standards and compliance are upheld in all research activities
We’d love to hear from people with
- 8+ yrs conducting product or user research in R&D, ideally in B2B or B2C SaaS
- Comfortable leading strategic and generative research to explore and define innovation (e.g., exploring new markets, segments, technologies, or product offerings)
- Experience conceptualizing, deploying, and governing complex research (e.g., long-term research roadmaps and learning plans, multi-phase projects, initiating and scaling research programs)
- History of research-driven business outcomes and track record of collaboration with senior stakeholders
- Expertise in qualitative research methodologies, experience with quantitative methodologies a plus
- Preference for degrees or experiences showcasing deep understanding of human behavior and/or business
- Advanced skills in stakeholder management.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI - Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.