Do you naturally connect with people? Do you enjoy providing an authentic hospitality experience? Imagine living the resort lifestyle, lapping one of our three mountains on your bike, or sliding down the ski slopes at a stunning slope-side hotel in a world-renowned mountain resort. We are seeking a strategic-minded people leader to join our team as Reservations & Revenue Manager. You will be working in collaboration with energetic professionals with a proven track record in the hotel industry. Overseeing the day-to-day functions of our in-house reservations team, this is a key role in managing a wide variety of transient guests combining with the conference rooming list and group activities. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.
Compensation Information: $68,000 per annum
Physical Requirement: Light-Medium, predominantly indoors within a hospitality environment, requiring mobility across various operational areas such as guest services, back-of-house, and meeting spaces.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
Skills you bring with you:
- Minimum 3 years of experience in Reservations or Front Office, including at least 2 years in a leadership role; prior Sales experience in a hotel with resort experience a strong asset.
- Demonstrated ability to analyze data from multiple sources (period-end reports, STAR, transient segments, reservations systems) to identify trends, forecast demand, detect obstacles, and propose strategic solutions.
- Proficient in generating timely and accurate reports, presentations, and forecasts, including RevPAR Index and Market Share strategies.
- Advanced technical expertise in hotel reservation systems, third-party platforms, rate mapping, and policy auditing; highly proficient in Microsoft Office, especially Excel.
- A collaborative team leader who mentors, trains, and motivates staff to deliver elevated guest experiences while performing calmly in a fast-paced environment.
- Detail-oriented, financially astute, and experienced in budgeting, forecasting, and interpreting financial statements.
- Consistently monitors distribution channels for accuracy in hotel positioning and benchmarking.
Primary Responsibilities:
Revenue Management
- Lead revenue and inventory strategies across Hotel, Residences, and third-party properties to optimize yield and market competitiveness.
- Produce weekly and monthly revenue reports, including RevMax and STAR analysis, to support forecasting and strategy.
- Maintain and manage package availability in Opera and OTA channels; adjust packages and rate codes per sales strategy.
- Implement pricing strategies, monitor rate parity across extranets, and ensure consistent rate distribution.
- Manage rate restrictions including stop-sell, closeouts, MLOS, and sell-through controls.
Reservations Team Management
- Lead and mentor the Reservations team, aligning goals with revenue strategy and guest satisfaction.
- Maintain quality control for calls and emails, ensuring adherence to brand and service standards.
- Share arrival summaries and 10-day forecasts with Operations for staffing and planning.
- Foster a collaborative team culture with open communication, active feedback, and mutual respect.
- Support goal setting and tracking with the Director of Sales using performance metrics.
Guest Experience
- Ensure all guest reservation touchpoints are accurate and seamless for FIT and group travelers.
- Keep Opera and OTA platforms updated with current packages, availability, and policies.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/8984cb36-7730-5044-78e3-40dc7198d32f/apply?source=3443434-CS-58771