As a Lodging Reservations Agent, you are the warm welcome to Panorama Mountain Resort. This role combines the guest-facing duties of a Front Desk Agent with the behind-the-scenes expertise of the Reservations team. You will register guests, handle inquiries in person and via phone/email, sell resort accommodation, and support the reservations process to ensure seamless guest experiences from booking to check-out.

Essential Functions:Front Desk Focus (Primary Duties):

• Greet and register guests, providing exceptional customer service at every point of contact.
• Maintain accurate guest accounts and handle billing, payments, and reconciliation of a $500 float.
• Assist guests with inquiries, problems, and resort information.
• Manage key security and distribution.
• Promote resort services and amenities.
• Maintain cleanliness of front desk area and lobby.
• Follow emergency procedures and maintain safety protocols.

Reservations Support (Secondary Duties):

• Respond to guest inquiries via phone, email, and online channels in a timely and professional manner.
• Accurately book reservations, including special packages and promotions, using SMS or other booking systems.
• Provide detailed information about resort amenities, packages, policies, and activities.
• Maintain awareness of resort events and seasonal offerings to assist with guest planning.
• Support data entry and clerical tasks related to guest bookings.
• Collaborate with Reservations and Sales teams to ensure accuracy and consistency in guest communication.
• Other duties as assigned.

Experience / Requirements:

• Minimum 1 year of front desk or reservations experience required.
• Prior experience with SMS Lodging system preferred.
• Comfortable using multiple computer systems and communication platforms.
• Excellent customer service, communication, and problem-solving skills.
• Sales-oriented mindset with strong attention to detail.
• Must be fluent in English.
• Ability to work evenings, weekends, and holidays.
• Must be able to lift up to 50 lbs.