Representative Client Service, Small Business Solutions

ADP is hiring a Client Services Representative, Small business solutions

• Do you love people and thrive in a fast-paced, collaborative environment?
• Do you instinctively go the extra mile? We're looking for someone who doesn't just do client service, but lives it
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

Well, this may be the role for you. Ready to make your mark?

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

As a Client Services Representative within Small Business solutions, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. You will work with clients who have 1 to 49 employees. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to go above and beyond in every client interaction, exceeding expectations and consistently improving their experience. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!

To thrive in this role, you should have experience with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you’ll do: Responsibilities

What you can expect on a typical day:

Be the client’s Go-To Person and Trusted Advisor

• Serve as a Client Services Representative in supporting clients with the payroll module of ADP's HCM software solution, ADP WorkforceNow On the GO and/or Teampay
• Use broad expertise to deliver exceptional support to ADP's clients
• Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills

Be a Networker and Relationship Builder

• Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions. Help build a client's understanding of our product's value, exceeding clients' expectations in all your interactions

• Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience
• Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity on appropriate statutory laws, or legislative rulings that impact clients

TO SUCCEED IN THIS ROLE: Requirements

• Minimum of 1 year in a customer service environment.
• Bachelor's Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.
• Fluency in French and English

Bonus points for these:  Preferred Qualifications

• Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems preferred.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
• Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset.
• Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills, ability to multi-task, set priorities, and follow up in a timely manner.
• The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?  Apply today!

Jobs.adp.ca