As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.
- Enhanced Security Clearance is required, as provided by the Government of Canada.
- This position is onsite, at our Ottawa, Ontario office.
LEVEL 1
30%
- Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website
- Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call
- Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves
- Update relocation files – record detailed notes for each communication & action to the corresponding relocation file
- Perform various administrative tasks to support the Contact Centre
We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life. In fact, you will be serving those who serve our country.
To be successful in this position you:
1. You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
2. Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
3. Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
4. Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
5. Are a self-starter with initiative and have the drive to succeed
6. Are able to work independently as well as in a team environment; use your judgement to make sound decisions
7. Are bilingual, which is highly advantageous
8. Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.
Other Information:
- Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO) (candidates need to have 5 consecutive years of verifiable history of living in Canada)