Recruitment Manager- Client Services

About Us

Talent is our World.

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

We are currently hiring a Manager-Client Services in Toronto, Canada to support our client in the Pharma industry.

The Role

As a Manager, you will be responsible for the recruitment delivery, relationship management and annual budget of a team within a (large complex) client solution. You will support the Senior Manager/ Senior Manager Account Lead/ COD in driving the achievement of the business area’s commercial and people strategy; managing your team to fulfil all contractually agreed quality thresholds.

You will also provide line management and inspirational leadership to your team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team/leadership development.

This is a hybrid role, requiring presence either 1 day per week at the AMS office in downtown Toronto OR up to 2 days per week at the client’s office in North York

Key Accountabilities

Leadership

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations
• Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

• Determine and manage optimal resource allocation to support the talent strategy of the business area
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
• Work closely with the Performance Management CoE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights
• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep
• Ensure team’s compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk
• Ensure team’s compliance with legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements)

Continuous Improvement

• Support implementation of Continuous improvement plan in collaboration with Performance Management CoE
• Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account

Skills & Experience

• 8-10 years of experience in day-to-day management of team including coaching, training, hiring, disciplinary/termination, promotion, etc
• Experience in the Pharma sector is preferred
• Prior experience engaging with C-level leadership is highly preferred
• Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
• Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment
• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
• Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation
• Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
• Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams
• Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
• Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls
• Experience in the use of recruitment technology and recruitment databases
• Strong Excel skills
• Strong Language skills

Other

What you’ll get in return:

Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organisations that want to transform their operations and win the war for talent.

What we offer:

AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to – and we’ll give you the flexibility to allow you to give just as much attention to what’s important to you outside of work.

• Full training and support
• Stretching, challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working – home/hybrid/in-office working available
• A competitive reward and benefits package
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
• Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at talentacquisition.generalenquiries@weareams.com