QA Specialist Hardware Terminal POS

Shift4 is expanding globally and seeking numerous Quality Assurance Hardware Terminal Engineers / Point of Sale to join TeamFOUR!

Our QA Engineers will be involved in developing, applying and maintaining quality standards for company products with adherence to both internal and external standards. The Shift4 QA team works in an integral environment with both manual and automated testing that will ensure dependable solutions are delivered into our ecosystem.

This role is onsite based at either of Shift4's Vancouver, Canada location or Las Vegas, NV location.

Responsibilities:

• Conduct functional, regression, and integration testing across POS hardware platforms (Verifone, Ingenico, PAX devices, mobile POS, and tablets)
• Troubleshoot and resolve POS issues across hardware and software layers
• Analyze debug logs, transaction datasets, and system behaviors to identify root causes

Demonstrate technical knowledge of POS architecture such as hardware components, embedded systems, and supporting software stacks.

• Validate performance and compatibility of peripheral devices (payment terminals, printers, scanners, and card readers).
• Experience with payment technologies, including EMV, NFC/contactless, magnetic stripe, and digital wallet integrations.
• Collaborate with vendors and internal teams to drive timely issue resolution
• Communicate issues, progress and risks effectively to stakeholders
• Document, and track bugs/enhancements using tools such as Jira and TestRail
• Partner with automation teams to identify test scenarios suitable for automation
• Support post-deployment validation and issues resolution to minimize operational disruptions
• Perform API testing using tools like Postman to validate integration points
• Create and maintain detailed test plans, scripts, and test data tailored to POS and terminal testing environments

SQA Analyst Core Competencies

• Quality Assurance: Proficient in QA principles, tools and evaluation procedures
• Testing Expertise: Skilled in authoring/executing test cases and managing defect databases
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job
• Technical Problem Solving: Strong diagnostic skills for system malfunctions and root cause analysis
• Encryption Knowledge: Familiar with PKi, point-to-point encryption, and smart card technologies
• Computer Skills: Experience with computers, software applications, databases, and automated systems
• Self-Management: Highly motivated, goal-oriented, and capable of working independently
• Communication: Strong oral and written communication skills for technical and non-technical audiences

Qualifications:

• Bachelor's or Master's degree in Computer Information Systems, Engineering, or a related field relevant to the role.
• 2+ years of hands-on experience in Point-of-Sale (POS) hardware systems such as PAX or Ingenico or Verifone devices.
• Exposure to payment technologies such as EMV, NFC/contactless, magnetic stripe and digital wallet integrations.
• In-depth knowledge of payment systems, translation processing, and network operations.
• Strong background in online payments and POS transaction technologies, including integration, testing, and support.
• Comfortable working across multiple operating systems such as Windows, Android, Linux, and iOS.
• Strong analytical and problem-solving skills

Preferred Skills (Additional Experience that is a Plus to Have):

• Proficient in using test tools for defect tracking, lifecycle management, and test management across software development and QA processes.
• Hands-on experience with Collis BTT for EMV test execution, including in-depth analysis of card logs, network logs, Terminal Performance Protocols (TPPs), Visa CCRT, and MTIP reports.
• Demonstrated expertise in EMV Level 3 device certification for major card brands, utilizing industry-standard EMV test tools.
• Familiarity with EMV simulators such as Astrex, CertifyNow, CertPro, ATS, VTS, MAS, and MDFS for certification and regression testing.
• Experience managing form packages and performing key injection processes for PIN pads and other secure POS devices.
• Practical knowledge of payment gateway integrations, host system testing, and performing regression testing for new and updated payment schemes.
• Solid understanding of the cards and payments ecosystem, including merchant acquiring, real-time payment authorization, settlement, and reconciliation processes.
• Industry experience spanning Retail, Travel & Entertainment, and e-Commerce verticals, with a focus on transaction systems and customer payment flows.

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