The Night Auditor is responsible for running the front desk during the night, assisting guests with any request, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day.
Some of the job duties include but are not limited to:
- Greet customers, listens to understand requests, responds with appropriate action, and provides accurate information such as outlet hours and local attractions.
- Completes the registration, check-in, and check-out procedures.
- Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.
- Promptly answers the telephone-using positive and clear communication.
- Remains calm and alert, especially during emergency and/or heavy hotel activity.
- Completes audit of daily transactions, balancing the day. (including F&B if required)
- Performs security walks throughout the premises during shift.
- Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.
- Resolving complications such as relocations or credit concerns.
- Assist GSM with balancing of accounts during month end process.
- Liaise with events team and overnight houseman.
- Complete daily checklist and clearly communicate through daily pass on with colleagues.
Job Types: Part-time, Permanent
Pay: From $16.00 per hour
Work Location: In person