POSITION TITLE: Operations Supervisor
REPORTS TO: Operations Manager
SCHEDULE: Monday to Thursday (6:00am to 4:30pm)
YOUR ROLE : A DC Supervisor is responsible for leading and coaching a group of hourly associates in the processing and distribution of merchandise through a state-of-the-art, high-technology distribution center in a cost effective, safe and customer service oriented manner for seamless fulfillment to our customers. As well, support the transition to “omni-channel” fulfillment processing.
YOUR RESPONSIBILITIES
- Infuse a team with passion , innovation , and teamwork through a focus on people and integrity —AEO, Inc.’s core values!
- Demonstrate that direct reports and associate development is a priority; identify and promote future leaders.
- Retain top performers by empowering, recognizing, and rewarding their efforts and accomplishments.
- Be a role model leader for others by: acting with integrity and respect, approaching responsibility with confidence and ownership, inspiring superior performance, and developing a track record of success.
- Ensure customer service, quality, and safety standards are met in an efficient and innovative manner; partner with all departments to address issues, where needed
- Modify/align departmental goals with company goals. Roll out strategy to associates while highlighting their role in contributing to ‘the bigger picture’
- Respond to production volume and labor needs to maximize productivity and ensure quality
- Interface with other supervisors/departments to maximize the labor force to meet daily objectives
- Develop and implement methods and procedures to improve efficiency and safety of operations; drive change to adapt to “Omni-channel” fulfillment processing
- Champion change in a way that promotes and maintains high employee morale; strive for continuous improvements in all areas
- Manage team members coaching for growth and development; ensure department morale and engagement remains high
- Train, develop, and supervise hourly employees; scale-to-size in terms of team leadership and team efficiency (i.e., able to effectively lead smaller team and larger team while efficiently supporting fluctuating volumes per site growth plans)
- Promote and maintain high employee morale, performance and safety, and counsel employees for unacceptable performance/attendance
- Administer company policies and procedures, while proactively partnering with Human Resources, where needed/required
- Communicate daily to associates regarding production goals and company information
- Observe for mechanical and safety deficiencies on a daily basis and alert the appropriate area
- Maintain the security of all merchandise and capital equipment in assigned departments
- Other duties as assigned
- Maintain a passion for winning in a team environment!
Learning & Development
- Utilize tools, resources, and new experiences to advance own skills and proactively seek out feedback to identify development opportunities.
- Monitor and maintain a safe work environment, safe work conditions and safe work practices.
- Champion change in a way that promotes and maintains high employee morale; strive for continuous improvements in all areas.
- Maintain a passion for winning!
AUTHORITY:
- Decisions regarding flow of product throughout the facility
- Recommend hiring decisions at hourly levels
- Development, coaching and counseling of employees as required for performance or attendance issues
QUALIFICATIONS:
- The individual should also be strategic, innovative, logical, objective, a people developer, a relationship builder, and a team player
- Diploma in Business Management, Logistics, Supply Chain, or equivalent, preferred
- 3-4 years previous leadership/management experience in a warehouse/distribution/retail environment or equivalent; .com and/or “Omni-channel” retailing experience, preferred
- Understanding of WMS and/ or experience in a RF environment
- High degree of proficiency Google Suite, & Internet applications
- Excellent written and verbal communication skills, strong analytical skills, interpersonal skills and planning skills
- Excellent problem solving ability, high sense of urgency
- Must have the ability to act independently and ability to work collaboratively within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Self-motivated with critical attention to detail, deadlines and reporting