Operations Intelligence Lead

The Operations Intelligence Lead supports advancing operational effectiveness and analytical maturity within the organization. Working within a matrixed team structure, this role provides direct support to business unit leaders by delivering actionable insights, technical enablement, supporting execution of strategic priorities & enabling workflows. Dual in nature, the role combines analytical expertise while also contributing to business-critical projects. Success in this role requires strong analytical acumen, cross-functional collaboration, and a results-oriented mindset.

Advanced Analytics, Insight Generation & Leadership Support:

• Delivers analytical support for the leadership team, conducting complex ad-hoc analyses, data deep dives, and scenario modeling to answer critical business questions and inform strategic planning.

• Develops, maintains, and enhances sophisticated analytical models and tools (e.g., advanced Excel with macros/VBA, SQL queries, Python/R scripts) to highlight trends, predict outcomes, and provide actionable insights
• Is able to conduct root cause analysis on operational variances to support issue resolutions and performance improvement efforts
• Translates analytical findings into clear, concise, and compelling recommendations and presentations for both technical and non-technical stakeholders, including senior leadership.
• Supports the integration of machine learning techniques into existing workflows to enhance forecasting accuracy, automate detection of anomalies, and improve decision quality.

• Applies foundational AI tools and models (e.g., natural language processing, predictive analytics) to generate insight from unstructured data and streamline analytical processes.

Initiative Delivery, Change Management & Transformation:

• Proactively identifies opportunities for operational improvement, cost reduction, efficiency gains, and digital advancement, leveraging data analysis to build compelling business cases and define initiative scope.

• Contributes to strategic operational initiatives and projects, applying an analytical and structured approach to overall project execution, problem-solving, and stakeholder management
• Takes ownership of specific project workstreams within larger initiatives, managing tasks, timelines, and communications to ensure successful delivery
• Collaborates with cross-functional teams to design, implement, and refine operational processes and solutions, ensuring alignment with strategic objectives and facilitating effective teamwork.

• Develops comprehensive project documentation, including plans, progress reports, and post-implementation reviews, to ensure clarity, accountability, and continuous learning

Organizational Enablement & Continuous Improvement

• Develops & maintains reusable tools, templates, and reporting frameworks to support long-term operational sustainability.

• Champions a culture of data-driven decision-making and continuous improvement.

• Contributes to building the team’s analytical capability by sharing knowledge and best practices.

What we’re looking for you to have

• Mix of skills (4+ years experience) developed via some combination of education & experience in:
  • data science/analytics/visualization,
  • process design & systems thinking,
  • digital development programming,
  • project management,
  • business analytics,
  • finance or economics,
  • or other related work or educational programs
• 
  Strong technical experience (Power BI, Excel, etc.) or the ability to learn quickly
• Project exposure through prior project deliveries
• Active listener / excellent communication skills (all media / all audiences)
• Strong self initiative with ability to take ownership of challenges and take appropriate action
• Creative problem solver / data-based root cause solution bias
• Strong leadership capabilities (influence, coach create urgency for change etc.)
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs

• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .