We are a local glazing company that has been in business for over 40 years. Our goal is to give our clients the best experience posible.
Job Summary:
The Office Coordinator at CanGlass is responsible for efficiently managing various administrative tasks to ensure smooth operations within the company. This role primarily involves answering phones, coordinating measures and installations, managing shipping and receiving, overseeing vehicle maintenance, and handling other related tasks. Additionally, the Office Coordinator is responsible for providing excellent customer service by following up with customers after jobs, assisting customers in-store with parts and drop-off/pick-up of shop work.
Responsibilities:
1. Answer phone calls and respond to customer inquiries promptly and professionally.
2. Schedule and coordinate measures and installations, ensuring proper communication with the customers, technicians, and other relevant parties.
3. Oversee shipping and receiving activities, including receiving incoming shipments, inspecting packages for damages, and ensuring accurate documentation.
4. Manage vehicle maintenance, including scheduling repairs, arranging routine maintenance, and coordinating vehicle inspections.
5. Assist with general administrative tasks such as data entry, filing, and maintaining office supplies.
6. Follow up with customers after job completion to ensure satisfaction, address any concerns, or gather feedback.
7. Provide support to customers in-store by assisting with parts selection, answering questions, and facilitating drop-off and pick-up of shop work.
8. Collaborate with other team members to ensure effective communication and coordination across departments.
9. Maintain accurate records and documentation related to measures, installations, shipping, and vehicle maintenance.
10. Adhere to company policies, procedures, and safety guidelines at all times.
Requirements:
1. Proven experience in administrative or customer service roles is preferred.
2. Excellent communication skills, both verbal and written.
3. Strong organizational and time management abilities, with the capability to prioritize tasks effectively.
4. Proficient in using computer applications such as MS Office Suite and basic knowledge of office equipment.
5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6. Attention to detail and accuracy in handling documentation and customer information.
7. Strong problem-solving skills and ability to handle customer concerns professionally.
8. Flexible and adaptable to changing priorities and tasks.
9. Knowledge of automotive or glass industries is a plus.
10. High school diploma or equivalent is required; additional certifications or relevant education is a bonus.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
Job Type: Full-time
Pay: $27.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Wellness program
Ability to commute/relocate:
- Canmore, AB T1W 2W8: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Adminstration: 2 years (required)
Language:
- English (required)
Work Location: In person