Night Auditor - DoubleTree by Hilton Calgary North
Duties & Responsibilities:
- Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
- Must be able to multitask.
- Must always be able to remain calm and provide exceptional service.
- Good working knowledge of Front Desk and Night Audit procedures.
- Ability to problem solve
- Versed in Health and Safety procedures including emergency procedures.
- Ability to adapt to change and initiative to enhance working environment.
- Ability to work in a team environment.
- Ability to read, write and understand the English language to communicate with guests, other employees and managers.
- Ability to access and accurately input information into a computer using Excel software and other various software programs.
- Basic mathematical and calculator skills to prepare mathematical calculations without error. Must be able to operate a 10-key by touch, rapidly and accurately, using finger dexterity. Office machines: operate copier, fax, telephone.
- Must possess the ability to post and balance large amounts of charges efficiently and accurately.
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
- Maintain an open line of communication between guests, team members and management.
- Ability to effectively deal with guest and team members concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Other duties as assigned by the management.
- Enjoy the job and have fun!
Preferred Education & Qualifications:
- Hospitality and/or Tourism experience preferred.
- Minimum one year of relevant experience preferred.
- Knowledge on the PEP operating system will be an asset.
- Should be authorized to work in Canada.
If you are interested in joining our team, we want to hear from you!
Job Types: Full-time, Part-time
Pay: $16.00-$17.50 per hour
Benefits:
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
Work Location: In person