Manager, Client Due Diligence

What is the opportunity?

The RBC IS Client Due Diligence & Onboarding team is inclusive of other first line of defense (LOD) for AML/KYC activities. In this role you will support, help lead and execute Client Due Diligence (CDD) / Know your Client (KYC) tasks for scheduled periodic reviews, remediations, and client onboarding in line with Regulatory and RBC Enterprise policy requirements for RBC IS Institutional client portfolio and our Market Services business lines.

What will you do?

• Function as a team lead member of the Centre of Excellence (COE) to ensure that information obtained is of high quality and satisfies the legal entity regulatory requirements inclusive of RBC Enterprise Policies and Procedures. You are expected to make judgement calls and decisions on the accuracy of client documentation verses the RBC IS regulatory requirements.
• You will work with other Business Unit Leads, team members and associated stakeholders to identify, formulate, validate, document, and communicate AML/KYC documentation requirements for periodic reviews, onboarding new or future clients and other CDD/KYC trigger events.
• Have a deep understanding of how to perform Client Risk Scoring, Client Identification, conduct name scanning and KYC Onboarding/Refresh/Remediation of the clients across multiple business lines. The Manager may support other business segments / business initiatives as business priorities shift.
• Update RBC IS KYC systems and databases with the most current AML/KYC client documentation and use significant business acumen, and influence to escalate high risk records or applications to AML Compliance as appropriate and obtain approvals as per established operating procedures.
• Track and report on team progress against set targets and manage escalations.
• Identify, analyze, and escalate any risks to the Associate Director or Compliance teams (Advisory, HRC, PEP, GES) and other business stakeholders as appropriate.
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role
• Participate in regular update meetings to identify gaps, address risks, and support process improvements or efficiencies that could enhance the workflow and mitigate risk.
• Assist with Ad-Hoc projects and initiatives as that align with RBC IS pillars of success: Elevate our People and Culture/ Deliver Exceptional Client Experience/ Invest in our Future / Realize our Growth Potential.

What do you need to succeed?

Must-have

• Sound knowledge of AML/KYC requirements for periodic review and client onboarding
• Analytical thinker with the ability to break down complexities.
• Growth mind set with the ability to see challenges and setbacks as personal and/ or team learning opportunities.
• Ability to help drive productivity/ accuracy and help build and support a dedicated team culture.

Nice-to-have

• AML – accreditation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Business, Critical Thinking, Data Gathering Analysis, Decision Making, Due Diligence, Industry Knowledge, Interpersonal Relationship Management, Strategic Thinking, Taking Initiative

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO Toronto Canada 37.5 Full time WEALTH MANAGEMENT Regular Salaried 2025-08-11 2025-08-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.