Location: Vancouver, BC
Status: Regular Full-Time
Affiliation: British Columbia General Employees’ Union (BCGEU)
Salary range: Job Class 10 ($56,845 - $64,857)
Competition #: B030-25
Application Deadline: September 2, 2025
VALUES STATEMENT:
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs
everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.
We are seeking an Intake Legal Assistant to join our team.
The Opportunity
As an Intake Legal Assistant, your primary function is to provide front-line contact and intake services to the public, provide legal information, verified legal advice, assess eligibility for legal aid and may provide legal administrative support to department. This will include performing intake services through the Call Centre, at Courthouses, lock-up and other offsite locations where Legal Aid BC (LABC) services are offered.
Key accountabilities include, but aren't limited to:
- Provide an empathetic, non-judgemental, open-minded and person-centered approach aimed at building trust with clients in order to identify legal issues and urgency, meeting them where they are at;
- Practice active listening, non-violent communication, non-violent crisis intervention and deescalation techniques in order to achieve communication and information sharing with clients facing barriers to service through a lens of Truth & Reconciliation and Equity, Diversity & Inclusion;
- Use trauma informed approach to complete client intake by obtaining client information to complete legal aid application;
- Appoint duty counsel in local courts;
- Conduct lawyer search and facilitate warm hand offs for clients / cases where it is difficult to obtain lawyer;
- Review and analyse court and financial documents to determine clients’ eligibility for legal aid;
- Enter client and case information into client information system;
- Ensure information is entered accurately and appropriately in client information system;
- Update client information in client information system;
- Provide informal orientation and training to casual and new staff;
- Assist in updating training materials and job aids;
- Provide reception coverage, as needed; and
- Other related duties, as required.
Who We Are
Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.
At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.
Legal Aid BC is in the early stages of, and committed to a transformative journey of embedding Truth and Reconciliation, and Equity, Diversity and Inclusion in all aspects of our work. We seek talent from equityseeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community, be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.
The Ideal Candidate
You have:
- Grade 12 education supplemented by courses in Law, Criminology, Sociology, or related discipline
- Minimum 2 years relevant experience as outlined in rated requirements
- Minimum typing speed 40wpm
- MS Word – Basic Level
- Spelling
- OR an equivalent combination of education and experience
We Offer
A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:
- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous defined benefit pension plan
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- Support for a healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
- Transit friendly employer for eligible staff to have their commute subsidized
- Dog-friendly offices
- Dedicated Cultural Leave provisions for Indigenous employees
- An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace.
We would like to thank all external applicants for their interest but regret that only those shortlisted will be
contacted.
Job Type: Full-time
Pay: $56,845.00-$64,857.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Work Location: In person