About the job
Manga Hotel Group is a Canadian company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 33 hotels with over 6000 rooms across Canada and in the United States, 18 food and beverage outlets and 5 residential properties with a number of new properties and developments in the pipeline.
As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy General Manager who will direct the day-to-day operations and activities and lead the Hampton Inn and Suites St. John's.
Responsibilities include, but are not limited to, the following:
- Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
- Understand P&L statements and react with impactful strategies for property success.
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
- Direct the leadership team in the development and implementation of hotel-wide strategies.
- Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
- Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
- Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
- Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
- Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
- Responsible for monthly and weekly revenue/expense forecasting.
- Participate in preparing annual revenue and expense budgets.
- Follow company policies and procedures at all times.
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
Job Type: Full-time
Address: 411 Stavanger Dr. St. John’s Newfoundland
Benefits: Extended Health Care
Schedule: Monday to Friday
Weekend availability
Job Type: Full-time
Pay: $1.00-$2.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person