Overview
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. If you are a multilingual individual with experience in the hotel industry, we want to hear from you.
Duties
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist guests with inquiries or reservations
- Handle guest requests promptly and effectively
- Utilize phone systems and front desk software to manage reservations
- Provide information about hotel services, facilities, and local attractions
- Ensure guest satisfaction by addressing any issues or concerns promptly
Skills
- Excellent phone etiquette and communication skills
- Previous experience in front desk operations or guest services preferred
- Proficiency in using hotel management software
- Hilton Experience is preferred
- Strong customer service orientation
If you are looking to be part of a dynamic team in the hospitality industry and have the skills to deliver exceptional service to our guests, we encourage you to apply for the Guest Service Agent position.
Job Type: Full-time
Pay: $16.00-$17.00 per hour
Work Location: In person
Application deadline: 2025-06-07