ZS Holdings Ltd is looking to add a Guest Service Manager to the team to help manage hotel properties in Hinton. ZS Holdings Ltd is a family run business from Red Deer that builds and operates IHG Flagship properties within Alberta including Holiday Inn, Holiday Inn Express, and Staybridge Suites. Our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties. Each member of our team is chosen for their sincere desire to please and their ability to work in a team!
Reporting to the General Manager, the Guest Service Manager is responsible for ensuring the highest level of guest services and that standards are maintained for all positions within the Front Desk, Reservations, and Night Audit while on duty. The Guest Service Manager also serves as a resource to the Front Office operations by providing assistance and direction as needed.
Description of principal tasks:
- Responsible for the Front Desk, Reservations, and Group Bookings while on duty ensuring a smooth operation and the highest level of guest satisfaction.
- Coaches and mentors’ employees. Creates an environment that allows employees to achieve job fulfillment.
- Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
- Effectively maximizes inventory levels during high occupancy/sold out nights.
- Managing 3rd party website bookings and inventory levels.
- Knows all procedures for emergency and general crisis management.
- Maintains a high level of professionalism in all aspects of job performance.
- Consistently demonstrates a commitment to personalized guest service excellence.
- Complies with Hotel policies, procedures, and code of ethics.
- Performs all other tasks which are assigned by management.
Position Requirements:
- Excellent customer service and experience
- Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
- Strong communication skills
- Demonstrate organization and multi-tasking abilities
- Minimum of 1-2 years of previous hotel experience
- Strong computer knowledge (experience with Opera PMS program an asset)
- Able to work in a team environment
- Hospitality or tourism diploma/degree an asset
- Excellent English oral and written. A second language (preferably French) is an asset
- Be able to work days, evenings, weekends and holiday shifts
Job Type: Full-time
Pay: $20.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Life insurance
Flexible language requirement:
- French not required
Experience:
- Front desk Manager: 1 year (required)
- hospitality: 1 year (required)
Work Location: In person