Basecamp Properties, Canmore
About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
- Quarterly gratuity program!
- Health benefits plan available.
- Employee rates at all Basecamp Properties!
- Family and Friends discounts.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun!
We require a full-time Guest Service Agent who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.
Salary: $18.00 per hour
Location: Basecamp Lodge, Canmore
Shifts: Full-time, permanent, 8-hour shifts
Key Responsibilities
- Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team, fulfilling guest requests when required.
- Maintain a clean “guest ready” working environment.
- Other duties that may be assigned from time to time.
- Assist in keeping the common areas clean and tidy.
- Assist in customer service in connection with rental amenities.
- Ability to effectively deal with internal and external customers.
- Ability to read, listen and communicate effectively in English; both verbally and written.
- Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
- Ability to accurately input information using Hotel Property Management Software.
- Must be flexible to work various shifts throughout the week.
- Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
- 1 year customer service previous experience is considered an asset.
- Computer and Microsoft skills are a must.
- Ability to comprehend and perform basic mathematical operations.
- Adaptable, flexible, and dependable. Strong work ethic with a team player.
- Ability to stand for long hours.