Do you want to do something that makes a genuinely, tangible, positive difference to people’s lives?
Do you want to be a leader that supports their staff, owns KPIs, profitability and gets rewarded for it?
If you answered “yes” to these questions, then you are not just looking for a job but something more, and Water Babies could just be for you!
About Water Babies
Founded in the UK, Water Babies is the world’s largest baby and toddler swimming franchise business with an international network of 70+ franchise outlets across 6 countries; Canada, the UK, Ireland, Netherlands and China.
Our desire is to transform the experience of swimming into something magical that gives generations of our children the gift of a lifetime skill that while developing them cognitively and physically quicker than their peers is above all else memorable, inspiring and fun.
Water Babies Toronto is a company owned franchise with 7 pools and over 700 swimmers with us weekly. We are looking for a special individual to take strategic charge of it, to grow and develop it such that it continues to be Canada’s model Water Babies franchise outlet.
Overview of the position:
Our General Manager (GM) will need to have or develop the skill set to run a business, develop and motivate people, and passionately teach 0-5 baby and toddler swimming. We are looking for someone who has worked in aquatics previously with management experience, although it is possible to be a successful applicant without having that background. What you absolutely do need to a passion for learning about and understanding aquatics, children and franchising.
What we are looking for is that passion coupled with attitude, work ethic, willingness to learn, ability to adapt and to be flexible . We will also give you, of course, all of our business and systems training.
The GM will take full responsibility for the day to day operational management and direction of Water Babies Toronto operations. This is a hands on role from the start, and will include front line service both in the pool and in the office.
The GM will need to wear many hats, from business management, across areas such as marketing, HR, finance and office administration to delivering our aquatics program. Our GM will interact with and grow our client base, as well as recruit and retain admin and aquatics staff. This position will allow you to grow personally by both teaching our adorable clients, and eventually coaching our teachers on how to provide the best experience for our swimmers.
Responsibilities:
- Lead customer service activities, such as calls and emails with clients, this will include being hands on taking and making calls.
- Driving growth through a systematic approach to goal setting, marketing, conversion of enquiries and booking swimmers into our courses.
- To take part in booking calls with clients
- To coordinate and maintain the client administration systems, standards and operational procedures
- To take part in the delivery of aquatics services
- To manage and lead the sales and administrative team of 2-3 staff, their targets and performance
- To direct all day to day operational interaction with teachers
- To manage and enhance relationships with pools and to monitor and act on pool operational issues
- To actively seek out new pools and highlight areas where new pools are required
- To ensure all health and safety policies are clearly documented, actioned and reported on where necessary
- To manage, record and report on complaints & customer feedback received and to deal with escalations
- To be responsible for the performance and reporting on pool margins, utilisation, customer retention, client numbers as part of the monthly business planning and review processes to meet the business KPI’s
- To direct, manage and take part in the delivery of our photography services
- To direct, manage and take part in the sale of products (we sell related swimming products, warming garments and toys)
- To liaise with Canada Master Franchise on franchise financial performance and bookkeeping matters
- Any other duties as may be deemed appropriate
We are looking for someone who:
- Has an entrepreneurial/commercial flair
- Has aquatics management experience
- Has exceptional drive and work ethic
- Can work independently
- Wants to be part of building something
- Likes to take responsibility for solving problems as they arise
- Enjoys meeting customers’ needs and shows them positive emotions
- Is highly resilient
- Is hands on in their approach
- Understands the feelings of others
- Builds rapport quickly with other be it face to face, by phone or written comms
- Able to communicate clearly both verbally and textually
- Can multi-task
- Is comfortable creating structure and process
- Completes tasks to high standards
- Wants to be the best in all that they do
Compensation for this role will consist of a competitive base salary and a significant performance incentive structure which is based on a tiered percentage of annual profit. There will be an extended training period as you learn the role before this these incentives kick in.
If you are looking for a unique lifetime opportunity that you craft and not just another job and believe Water Babies could be it, then we want to hear from you.
We are so excited to meet our next General Manager, and for you to meet us!
WB Aquatics Canada Inc. reserves the right to vary the content of the job specification, after consultation, to reflect the changes to the job without changing the general character of the post or level of responsibility.
Job Type: Full-time
Pay: $70,000.00 per year
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your level of swimming competency?
Experience:
- working with children: 1 year (preferred)
- management: 1 year (required)
- recreation: 1 year (preferred)
Work Location: In person