Job Title: Front of House Operations Manager
Department: Operations
Reports To: Director of Operations
Location: Multi-site, with initial focus on Fred’s Kits
About Freds Hospitality
Freds Hospitality is a dynamic hospitality group rooted in the West Coast, known for creating exceptional restaurant and hotel experiences across British Columbia. From elevated Italian dining to warm, seaside accommodations, we’re driven by a commitment to community, quality, and hospitality. Our team is passionate about growth—of our people, our brand, and the guest experience.
Position Summary
The Front of House (FOH) Operations Manager plays a key leadership role at Freds Hospitality, supporting General Managers across locations to drive growth, profitability, and guest satisfaction. This position is hands-on and strategic, with a particular focus on scaling FOH excellence, building team culture, and ensuring successful new restaurant launches—starting with Fred’s Kits.
Key Responsibilities
Leadership & Support of General Managers
- Serve as a coach and resource for GMs to elevate FOH performance and leadership capability
- Set clear standards for service, hospitality, and operational excellence across locations
- Conduct regular site visits to monitor execution and alignment with brand standards
- Support scheduling, labor forecasting, and performance management frameworks
Growth & Profitability
- Implement and reinforce profit-minded systems and behaviors at the FOH level
- Analyze FOH performance metrics (labour %, sales per labour hour, guest feedback, etc.)
- Partner with GMs to execute cost-effective service models that support guest experience
- Identify and roll out process improvements to reduce inefficiencies and drive revenue
Guest Experience & Brand Consistency
- Uphold Freds’ core hospitality values across all FOH interactions
- Champion initiatives to enhance guest loyalty, service recovery, and local community reputation
- Regularly audit and refine guest touchpoints from arrival to departure
New Restaurant Openings (Focus: Fred’s Kits)
- Lead FOH operational readiness for new locations, beginning with Fred’s Kits
- Oversee hiring, onboarding, and training of new FOH teams
- Source, recruit, and mentor the opening General Manager for Fred’s Kits
- Develop opening playbooks, service models, and training protocols tailored to each site
Training & Development
- Build FOH training programs to onboard, develop, and retain high-performing staff
- Facilitate leadership development sessions for emerging FOH leaders
- Standardize best practices for service, floor management, and staff culture
Qualifications
- 3–5 years in a senior FOH or multi-unit leadership role within hospitality
- Demonstrated experience in team development, new store openings, and systems scaling
- Strong business acumen and understanding of FOH financial levers
- Excellent communication, coaching, and change management skills
- Ability to thrive in a dynamic, hands-on, and people-driven environment
Job Type: Full-time
Pay: $85,000.00-$90,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Dental care
- Discounted or free food
- Extended health care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Language:
- English (preferred)
Work Location: In person
Expected start date: 2025-06-28