Front Desk Receptionist/admin
Successful candidate will be outgoing, communicative and an extravert. This position requires someone who is not shy and can easily talk to others and develop quick rapport. The candidate will ensure customer retention and referrals is maximized and develops connections within the community. Looking for someone who is independent and wants to grow into a leadership position within this organization.
Duties and Responsibilities:
- Answer phone calls, schedule patients, maintain waitlist, and return voicemails immediately
- Supervising the implementation of each plan of care, and coordinating treatment as a team with support staff
- Collect payments from patients and insurance companies
- Collect and accurately enter patient data in EMR system within 24 hours
- Effective communication with patients, managers, and coworkers
- Maintain the cleanliness and appearance of workspace and office
- Assist with insurance authorizations and benefit checks
- Manage records and correspondence for clinic
- Other duties as directed by the clinic director and assistance for physical therapists as needed
- Participate in weekly 1 on 1 meetings with your manager
- Develop relationships with clientele, community businesses and doctors in order to increase referrals to the clinic
- Develop and implement strategies to obtain cross referrals, patient referrals, Google reviews, products sales and treatment care plans completed
Required Skills and Experience
- Able to communicate clearly and with sensitivity
- Able to demonstrate proficiency with computer and EMR software
- Able to demonstrate attention to detail and organizational skills
- Able to follow our playbook
- Suited for someone who is not shy and is an extravert
- At least 2 years sales experience
- At least 2 years of customer service experience
- At least 1 year office experience
- Preferred 1 year experience in a healthcare delivery field or equivalent
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 37.5 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person