Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls and assist with reservations.
- Maintain accurate records of guest information and transactions.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with administrative tasks as needed, including filing and data entry.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette and excellent verbal communication skills are essential.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software and phone systems is advantageous.
- A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment.
- Excellent problem-solving skills and attention to detail to ensure guest satisfaction.
- Must be able to work flexible hours, including weekends and holidays as required.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $18.60 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Nanaimo, BC V9S 1E3: reliably commute or plan to relocate before starting work (required)
Work Location: In person