Front Desk Agent

Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Operate phone systems to manage incoming calls and assist with reservations.
• Maintain accurate records of guest information and transactions.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Assist with administrative tasks as needed, including filing and data entry.

Qualifications

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
• Strong phone etiquette and excellent verbal communication skills are essential.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel management software and phone systems is advantageous.
• A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment.
• Excellent problem-solving skills and attention to detail to ensure guest satisfaction.
• Must be able to work flexible hours, including weekends and holidays as required.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $18.60 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Nanaimo, BC V9S 1E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person