Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
The Pathway of Hope Family Services Coordinator is responsible for the implementation, instruction, and coordination of a limited range of community-based programs in accordance with the Salvation Army mission, values, and standards. Pathway of Hope is an integrated mission case management program, and the work of this position supports the organizational desire to move from transactional distribution services to relational and transformational ministry. The Pathway of Hope Family Services Coordinator provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community.
ACCOUNTABILITIES:
Pathway of Hope
- Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region.
- Engage and build rapport with the target population.
- Build and maintain a caseload of 1 -5 participant (family) files.
- Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up).
- Provide ongoing assessments to Pathway of Hope participants.
- Work with the Pathway of Hope participants to coordinate ongoing goal setting and action plans, schedule regular meetings to review progress and engage in future planning.
- Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction.
- Ensure confidentiality is maintained in accordance with Operating Policy and appropriate legislation.
- Conduct/arrange home visits, as needed.
- Assist participants in making connections and accessing community resources, offer/arrange accompaniment services as appropriate.
- Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
- Provide information and referral services, as needed, to both clients and ineligible participants.
Administration and Reporting
- Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
- Maintain accurate written records, logs of activities, including activity reports and statistical information.
- Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel and the THQ Pathway of Hope team.
- Connect regularly with the corresponding Region Board to provide progress reports and request and necessary support.
- Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning.
- Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities.
- Attend and participate in trainings and meetings as required by the ministry unit, Divisional and Territorial Headquarters.
- Assist the Director with ongoing strategic planning to ensure programming reflects client needs as these may evolve in our changing socioeconomic climate.
- Work with the Director to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
- Serve as a resource person to the Ministry Unit Director in matters of community relations.
- Assess community needs and review client feedback to determine potential alternate programing and develop a strategy for the implementation of such programs.
Community and Family Services
- Oversee food bank operations – ordering and/or receipt of food donations, recording, general cleanliness, organization.
- Responsible for making sure any concerns with maintenance and general cleanliness of the Food Bank are forwarded to the Community Service Director.
- Coordinate/organize/oversee/develop annual/seasonal donation and fund-raising efforts such as: Christmas Kettle Campaign, Santa Shuffle, Fill-a-bag, and other community outreach programs. as determined within the Community Ministries profile, either Virtual or In-Person (i.e., Backpack program, Snow suit campaign, day camp / camping ministries, crock-pot cooking class, community gardens, etc.)
- May include developing and implementing client-based workshops.
- Conduct client intakes, assessing theirs needs and determining how we can best assist them; provide budgeting guidance to clients as required.
- Develop and maintain a good understanding of services provided by external agencies.
- Network with Salvation Army, government, and community social services providers to coordinate resources for the benefit of clients and program.
General
- Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
- Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
- Assist the Business Manager with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate
- Work with the Community Service Director to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
- Ensure compliance with policies and procedures as it relates to external funders.
- Assess community needs and review client feedback to determine potential alternate programing and develop a strategy for the implementation of such programs.
Health and Safety
- Assist with monitoring volunteer safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
- Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Director.
- Assist with ensuring that the Community and Family Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
- Report any safety hazards, maintenance problems, equipment, or supply needs to the Director as necessary.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Perform other related duties as required.
WORKING CONDITIONS:
- This is a permanent full-time position based on 37.5 hours per week.
- Some flexibility in scheduling required, some weekend and evening work may be required.
- The Supervisor will set the hours of work and work schedule.
- The working environment is typically in the office in generally agreeable conditions.
- Ability to lift/move 20 lbs.
- This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
- Occasional travel is associated with this position.
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
- Completion of a formal post-secondary/college in the Social Services Worker field or other Human Services equivalent diploma program of minimum two (2) academic years.
- Non-Violent Crisis Intervention training.
- Ability and willingness to obtain Fist Aid and CPR certification.
- Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.
Experience and Knowledge:
- Minimum of two (2) years of prior related experience in a variety of social service programs and team supervision.
- Knowledge of community-based resources is required and experience networking with government and social service agencies
- Proficient computer skills in all aspects of Microsoft Suite
Skills and Capabilities:
- Excellent presentation and facilitation skills and ability to present program materials in a clear concise and comfortable manner.
- Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
- Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
- Able to work independently and participate as an active and responsible team member
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with vulnerable clients, community stakeholders, and volunteers.
- Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
- Ability to work effectively with clients and staff in a culturally diverse environment.
- Ensure all clients are treated with dignity and respect.
- Sensitivity, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies.
- Demonstrate a high level of integrity, good judgment and ability to maintain appropriate confidentiality.
- Lead by example, demonstrate a positive attitude, a strong work ethic, and a willingness to learn and be flexible in the face of change.
- Strong sense of professional ethics and a balanced sense of fairness and flexibility.
- Strong written and verbal communication skills – clear and simple to understand.
- Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
- Attention to detail, problem solving and analytical skills.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Compensation:
The target hiring range for this position is $42,577.53 to $53,221.91 with a maximum of $63,866.29.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.