Standard Truck & Crane Ltd. is looking for an experienced Dispatch Assistant with a strong work ethic who is willing to work out of a home based office. This position will require an individual who can be enthusiastic, organized, detail-oriented, self-motivated, a team-player and able to work in a fast-paced environment with minimal instruction.
The right candidate must be able to work Full-Time Monday to Friday. Hours may vary.
Job Description:
- Providing direct assistance to Dispatch as required
- Responding to and monitoring daily driver tasks and client service requests via phone and email; this includes creating orders, assisting with creating schedules, routing, and keeping lines of communication open with customers, drivers, and management.
- Must be able to assist with scheduling/securing loads as well as possess the ability to think pro-actively and adapt in order to avoid difficult situations.
- Assisting with planning deliveries in the most efficient and cost-effective manner possible.
- Using the company dispatch program to dispatch and bill loads.
- Must understand all aspects of the company and maintain working relationships with clients and staff members.
- Responsible for assisting dispatch operations by ensuring that vehicles and equipment meet safety standards as well as driver safety.
- Completing various tasks such as data entry, filing, receiving phone calls, forwarding calls to the appropriate department, booking appointments, requesting permits/insurance.
- Communicating/providing assistance to other departments as needed by management.
Basic Qualifications:
- Fluency in English (Written & Verbal)
- A second language is an asset
- A valid driver’s license and the use of a car
- Must be legally authorized to work in Canada without sponsorship for employment visa status (i.e.: Individuals must be a Canadian Citizen or Permanent Resident)
- Experience with customer service: 2+ years
- Experience with over the phone communication: 2+ years
- Ability to handle stressful situations is key
Educational Requirements:
- High School Diploma or Equivalent (Some Post-Secondary Education Preferred)
Dispatch Requirements:
- Must have at least 2 years experience as a trucking dispatch assistant
- Prior experience in an operations center or logistics environment dealing with local delivery is an asset.
- Basic computer skills with the ability to learn new systems quickly
- Experience with Microsoft Office (Word/Excel)
- Experience with Sales
- Knowledge of the Lower Mainland
- Knowledge of Tractors/Trailers
- Knowledge of Hiab Cranes is an asset
- Ability to effectively manage time, multi-task, and prioritize in high stress situations
Wages:
- $18 - $20/hr.; commensurate with industry experience.
Benefits:
- The company provides extended healthcare for all full-time employees after completing a mandatory 3-month probationary period.
**Please note that prior knowledge of the transportation industry is required. Training will be provided on all computer programs and company policies.
Please reply with a detailed resume and cover letter quoting the job title, and company name.
We would like to thank all candidates for their interest, however, only those qualified and selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Administrative: 2 years (preferred)
- Logistics: 1 year (preferred)
- Telecommunication: 2 years (preferred)
- Customer Service: 2 years (preferred)
- Microsoft Office: 2 years (preferred)
Language:
- English (preferred)
Licence/Certification:
- Class 5 Licence (preferred)
Work Location: In person