Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League's platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.
Position Summary:
As Director, Delivery Quality, you are responsible for delivering high-quality solutions to our customers. This is a critical leadership role responsible for defining and executing a comprehensive quality strategy that ensures our software meets the highest standards expected by our customers.
You will be responsible for building, mentoring, and managing a high-performing QA team. In consultation with engineering managers and test leads, you manage staffing to ensure appropriate coverage on highest priorities. You will take a data-driven approach to leading continuous improvement of testing processes and tools through our full engineering lifecycle.
What you'll be doing:
- Develop, own, and execute the end-to-end quality assurance strategy at League and oversee all aspects of testing for solution delivery to customers
- Work directly with key customers on test strategy, test planning, and quality improvement efforts
- Coach and manage a team of QA analysis and test engineers to achieve consistently high performance on solution delivery
- Manage staffing including staff augmentation vendors to balance cost and quality outcomes
- Partner with engineering peers to communicate and escalate progress on test coverage and defect resolution to ensure project success
- Own and develop end-to-end testing systems and processes, leveraging AI, to increase both solution quality and delivery efficiency
- Define and track key quality metrics, and facilitate project retrospectives and root cause analysis to drive continuous improvement throughout the engineering lifecycle
- Lead or influence internal initiatives to improve planning, engineering and testing practices throughout the engineering lifecycle
- Leverage AI to streamline testing activities to increase team productivity
What you bring:
- 10+ years of progressive software engineering and testing experience
- 5+ years of direct people management experience in a hybrid environment
- Bachelor's degree in Computer Science, Engineering, or a related field
- Expert-level knowledge of test methodologies and automation systems
- Deep technical acumen to work with engineering peers on improvement
- Exceptional leadership, communication, and interpersonal skills
- Drive for continuous improvement in process and tools, leveraging AI
- Strategic mindset, with ability to see the big picture while managing the details
Security-related Responsibilities:
- Compliance with Information Security Policies
- Responsibility and accountability for executing League's policies and procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
- Learn about our platform, leadership team and partners
- Highmark Health, Google Cloud, League: new digital front door to seamless care
- Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
- League raises $95 million USD in Series C to build world's leading healthcare CX platform
- Forbes x League: The Platformization Of Healthcare Is Here
- Fast Company x League: If we want better innovations in healthtech, we need more competition
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