About Us
We’re a warm, community‑focused dental practice in Guelph, dedicated to providing compassionate and professional care for patients of all ages. From young children to grandparents, our goal is to create a welcoming and smooth experience from the moment patients walk in.
Work Hours
Monday to Thursday: 8:00 AM – 4:30 PM
Key Responsibilities
- Greet patients warmly
- Answer phone calls and emails promptly, handling inquiries, scheduling appointments, and sending reminders.
- Manage appointment calendars, including bookings, confirmations, cancellations, and rescheduling.
- Prepare, update, and manage patient records and charts.
- Verify insurance coverage, assist with billing, process payments, and provide receipts.
- Maintain a tidy and inviting reception area; manage office supplies and equipment.
- Assist with patient intake and administrative support (e.g. photocopying, faxing).
- Monitor inventory levels (dental and office supplies), place orders, and manage vendor relationships.
- Handle billing processes, insurance claim submissions, patient payments, and accounts receivable.
- Implement, and enforce office policies, procedures, and protocols to improve efficiency and compliance.
- Ensure compliance with health, safety, and dental regulations (including patient privacy handling).
- Act as a liaison among dentists, staff, and patients to foster smooth communication and teamwork.
- Address patient concerns or feedback professionally and effectively.
- Participate in marketing and promotional efforts to attract and retain patients.
Qualifications & Skills
- Education: High school diploma required; post‑secondary training (e.g., Dental Office Admin, Business, Office Management) is an asset.
- Experience: 2–5 years in office administration; dental practice experience is preferred.
- Proficient with office software and dental practice management systems (e.g. Abeldent).
- Strong customer service, organizational, multitasking, verbal, and written communication skills.
- Competence in financial processes, billing, budgeting, and attention to detail.
- Familiarity with regulatory compliance, privacy laws, and maintaining a safe environment.
Why Join Us?
- hrive in a supportive, family‑centric environment with a strong sense of community.
- Enjoy steady, predictable hours: Monday to Thursday, 8 AM–4:30 PM.
- Plenty of room for professional growth and development
- Be part of a modern, collaborative clinic in the heart of Guelph.
Job Types: Full-time, Permanent
Pay: $24.00-$28.00 per hour
Expected hours: 32 per week
Benefits:
- Dental care
- On-site parking
Work Location: In person