Customer Service, Product Expert, and CPAP Assistant

At Mobility 1st, we are seeking a Customer Service, Product Expert, and CPAP Assistant to join our dynamic team. This is a fantastic opportunity for someone eager to make a positive impact on patients' lives by providing expert support for those with sleep apnea. You will work alongside our Respiratory Therapist, helping to develop and implement treatment plans, educate patients, and ensure ongoing care. As the CPAP Assistant, you will play a key role in assisting with patient education, conducting follow-ups, and promoting the sales and rental of medical equipment.

Whether you’re a recent graduate, someone with experience in homecare or medical equipment sales, or an individual with a passion for helping others, we encourage you to apply. This position does not require the candidate to be a registered therapist. If you’re looking to expand your knowledge in the CPAP field and build a meaningful career, we want to hear from you!

ABOUT MOBILITY 1ST LIMITED:

At Mobility 1st, we are a trusted retail provider specializing in mobility solutions and medical equipment, including CPAP Equipment, Ostomy Supplies, Mobility Scooters, Incontinence Products, and much more. We are committed to helping individuals lead better, more independent lives by providing high-quality products and personalized service.

Explore our online properties:

• Mobility1st.ca
• YourCPAPStore.ca
• OstomyCareCanada.ca

While we offer online shopping, the majority of our sales take place in-store, where we provide one-on-one consultations with our customers. Our customer base is primarily older adults who appreciate personal service, especially when it comes to critical medical equipment like CPAP devices. As a small business, we value collaboration, teamwork, and ensuring our customers are treated with the utmost care.

WHAT YOU’LL BE DOING:

As the Customer Service, Product Expert, and CPAP Assistant, your responsibilities will include:

• Patient Education & Support: Assist the Respiratory Therapist in educating patients on CPAP usage, treatment plans, and the benefits of ongoing therapy.
• Implementation of Treatment Plans: Work alongside the Respiratory Therapist to help develop and implement effective treatment plans for patients with sleep apnea.
• Ongoing Assessment & Follow-up: Conduct regular follow-up calls and in-person assessments to ensure patients are receiving optimal care and using their CPAP devices correctly.
• Sales & Rentals Support: Promote and support the sales and rental of CPAP equipment and other medical products through consultation and product recommendations.
• Customer Service Excellence: Provide outstanding customer service, ensuring each client feels supported and informed. Address any concerns or questions regarding CPAP equipment and related services.
• Inventory Management & Record Keeping: Track and maintain inventory, ensuring stock levels are optimal, and assist with order processing and customer inquiries.

IDEAL CANDIDATE:

We are looking for someone who:

• Graduating Students: Recent graduates are welcome! This role is perfect for those looking to start their career in the field of respiratory care.
• Registered Respiratory Therapist or Current Student in the Field: Candidates who are either registered respiratory therapists or students currently pursuing this field will be highly considered.
• Experience in Homecare or Medical Equipment Sales: Knowledge of medical equipment sales, particularly in the homecare or respiratory space, is an asset.
• Familiarity with CPAP Monitoring Platforms: Familiarity with CPAP equipment, monitoring systems, and troubleshooting will be beneficial.
• Knowledge of the Assistive Devices Program (ADP): Understanding of the ADP and its application in the sale and rental of CPAP equipment is a plus.
• Has a Passion for Helping People: You’re genuinely motivated to help others and are eager to make a difference in patients’ lives.
• Strong Communication Skills: You are able to communicate complex information clearly and with empathy, both in writing and verbally.
• Customer-Centric & Team Player: You put the customer first, and you thrive in a team-oriented environment.
• Multitasker & Quick Learner: You are comfortable managing multiple tasks simultaneously and can quickly pick up new systems and processes.

WHAT WE OFFER:

• A supportive, team-focused, and inclusive work environment.
• A no-commission sales structure, meaning you can focus on providing excellent service, not just closing sales.
• 4% vacation pay accrued over time.
• Regular time off: Every Sunday off, and flexible weekday days off.
• On-site parking, plus we’re within a couple of blocks of major bus routes.
• Employee discount of 25% on products.

Job Types: Part-time, Permanent

Pay: $18.00 per hour

Benefits:

• Store discount

Application question(s):

• What drives you?
• What is the most complicated sale you have completed and why? If you have not done sales, what is the most complicated purchase you have made and why?
• If you have done sales before, what makes you a good salesperson? If not, what do you think will make you a good salesperson.
• Are you available 9-530 Monday to Friday, 10-5 Most Saturdays, and off every Sunday - up to 5 Shifts a week
• This is a part time role, heavy hours in the summer, less over the winter, most Saturdays. Would that work for you?
• Why would you like to be in a sales role?

Work Location: In person