Join Our Friendly, Service-Focused Team!
Are you organized, professional, and ready to support a local business in a specialized industry?
We’re hiring a part-time, remote Customer Service Representative to help deliver exceptional service to our customers, clients, and suppliers. Fort Macleod Glass is a locally owned and operated company, proudly serving Southern Alberta for over 30 years. We specialize in residential and commercial glass solutions, and we’re known for our quality workmanship and personable service.
This is a great opportunity to work from home while supporting a tight-knit team with occasional in-person visits to the shop in Fort Macleod, AB.
What You’ll Do:
Customer Service & Scheduling
- Answer incoming phone calls and respond to customer inquiries
- Schedule appointments, coordinate service calls, and follow-up calls
- Provide basic product and service information to customers
- Liaise with the shop & installation team to ensure smooth operations
Office & Administrative Support
- Maintain accurate customer records and appointment details
- Communicate with suppliers and support inventory/order coordination
- Manage general office administration tasks remotely
- Support the team with day-to-day coordination and communication
What We’re Looking For:
- 2+ year(s) experience in customer service, administration, or receptionist roles
- Confident phone presence and professional communication skills
- Strong organization and time management abilities
- Comfortable working independently in a remote environment
- Basic computer skills, including email and data entry
- Knowledge of glass, windows, or construction is an asset
- Positive, adaptable, and reliable team player
What You Bring to the Team:
- Organized and Self-Motivated
- Friendly, Professional Communicator
- Reliable and Detail-Oriented
- Collaborative and Customer-Focused
Position Details:
- Part-time contract: 28 hours per week, Monday–Thursday; no work on Fridays!
- Remote position with occasional travel to Fort Macleod, AB; must reside with 50 KM radius of Fort Macleod.
- Contract ends December 18, 2025.
- Wage is $80/day.
- Smart phone, laptop/computer and reliable internet is required.
Apply Today!
If you’re looking to support a respected, local company while working remotely, we'd love to hear from you!
We thank all applicants for their interest however only those selected for an interview will be contacted.
Job Types: Part-time, Fixed term contract
Contract length: 4 months
Pay: $80.00 per day
Expected hours: 28 per week
Benefits:
- Casual dress
- Work from home
Experience:
- Customer service: 2 years (preferred)
Work Location: Remote
Application deadline: 2025-08-13