Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
As part of Facilities Services Administration and Real Estate Services team, this role provides the main point of contact for the SFU community when they are looking for assistance. The Administration team is a tightly knit group that works collaboratively and efficiently with a focus towards providing an excellent customer experience.
About the Role
Supports the effective and efficient delivery of facilities-related services to customers in SFU departments and offices at the Burnaby campus. Responds to requests for routine, non-routine, and emergency services received by the Facilities Service Desk, through the departmental website, or by a Project Initiation Form. Identifies and dispatches appropriate trades people to respond to service requests. Ensures all service requests are accurately entered in the TMA Computerized Maintenance Management System (CMMS). Maintains up-to-date Work Orders and Project files. Processes invoices and all data received pertaining to work billing. Generates and distributes end-of period reports. Provides back-up to the Administrative Office including the Facilities Service Payroll Desk during periods of staffing absences and work overload.
Full