CUSTOMER SERVICE & FRONT OF HOUSE COORDINATOR
The Rotary Centre for the Arts is a key cultural facility in Kelowna. Situated on the unceded territories of the Syilx/Okanagan People, it is operated by the Kelowna Visual and Performing Arts Centre Society. We are committed to bringing the arts community together and contributing to the cultural vitality and diversity of Kelowna through artistic, educational, and community programming.
This front-line position provides excellent customer service to all visitors to the Rotary Centre for the Arts and is responsible for assisting clients with their queries, volunteer management, and general front-of-house operations for events and performances.
QUALIFICATIONS:
CUSTOMER SERVICE FOR BOX OFFICE & FRONT OF HOUSE COORDINATOR
(Casual – evenings and weekends)
- Work with the RCA team to provide general assistance to the public using the facilities to provide excellent customer service
- The execution and management of the front of house for performances including all aspects of the audience experience
- Ability to exercise courtesy, tact, diplomacy, and persuasion in responding to internal and external request
- Ability to manage multiple tasks simultaneously
- Ability to exercise independence of judgment in determining priorities
- Assist with community program and youth arts registration
- Client services, liaising with bistro, box office, and technical staff
- Providing event clients and audiences with excellent customer service
- Organization of volunteers at events in collaboration with the Front of House /Volunteer Coordinator
- Preparation and operation of client merchandise sales at performances
- Preparation and operation of lobby bar/concession in collaboration with Bistro staff
- Excellent organization, communication, and multi-tasking skills
- Ability to exercise courtesy, tact, diplomacy, and persuasion in responding to internal and external requests
- Ability to manage multiple tasks simultaneously and to work with minimal supervision
- Ability to exercise independence of judgment in determining priorities
- Operate a multi-line switchboard to receive and relay messages
- Work with the RCA team to provide general assistance to the public using the facilities, ensuring that regulations are observed
- Basic proficiency with Microsoft Office
Flexibility required to occasionally work evenings and weekends.
Thank you in advance for your application. Only candidates that meet the requirements will be contacted for interviews.
Job Type: Casual, part-time, Hours of Work: Shifts would depend on Show Bookings.
Compensation: $18.00/hr to start. 4% vacation pay.
The Rotary Centre for the Arts is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community, and will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.
Application Deadline: Monday, August 25, 2025
Job Type: Part-time
Pay: From $18.00 per hour
Work Location: In person
Application deadline: 2025-08-25
Expected start date: 2025-09-03