Req Id: 425059
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
Position Description:
Associate Help Desk/Escalation role is part of Public Access – Pay phone team within Field Operations support involves multi line of businesses (Pay phone – street and Institutions). Team responsible for special project delivery activities, public access related payment inquiries, SAP reconciliation, PA contract implementation and reporting/analysis for all wireless contractors.
Job Duties / Accountabilities:
- Actively monitor PA agreement related invoices, SAP/APSS coding, cost allocation, ensure timely processing and reporting
- Subject Matter Expert (SME) in PA business processing, and systems (Millesim, Pay phone Access DB collection and reconciliation, SAP/APSS)
- SAP MM – Pay phone data retrieval, reconciliation, investigate discrepancies, and create management reporting
- Review current process, make recommendations for improvements, and DB maintenance support
- Support, create, follow up, investigate payphone hydro removal, pay phone disconnects, review quotations and project closure
- Billing updates for all payphone disconnects, payphone hydro and for convenience plans
- Convenience plans overdue report collection, be a prime for reconciling overdue account clearance
- Provide necessary support and reporting on existing PA contractor agreements
- Assist with business case creation/update/follow up on existing and new initiatives
- Prime for internal and external communication on billing discrepancies, collection, scanning and material reconciliation
- Provide analysis and support to field managers on metrics and process implementation
Essential Qualifications / Competencies:
- Experience and good knowledge with APSS, SAP processing
- Intermediate or educational knowledge in MS Excel, and MS Access.
- Familiar or working knowledge in programming languages including SQL
- Proficient in Microsoft Office, Excel, PowerPoint, Access and Word
- Proven ability to multi-task, strong organizational and time management skills
- Strong problem solving and decision making skills
- Experienced in analyzing process flow, order flow, and system processes
Working Conditions:
- Monday to Friday, daytime schedule
- Working profile: Remote (may require field ride and office visit)
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Temporary - Part time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Remote
Application Deadline: 08/12/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.