Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

Overview
The Credit and Collections Manager oversees the processing and verification of credit applications and the solicitation for payment of overdue accounts. They are responsible for developing a team of skilled professionals to support this process. The incumbent will work closely with the CFO and Sales Team and will manage Accounts Receivable.

Cores Responsibilities:

• Oversees investigation of credit risk in customers and suppliers and advises on the best course of action for credit applications;
• Designs and implements processes to improve cash flow and reduce receivables;
• Monitors and negotiates the collection of overdue accounts;
• Monitors credit and collection processes and operations
• Perform collection procedures on all invoices over 60 days old. Identify problem accounts and make prompt decisions for collection;
• Identify and facilitate the resolution of all customer disputes in a timely fashion, working with internal department/branch stakeholders when necessary;
• Address ongoing customer disputes concerning billing and liaise with appropriate departments to resolve escalated issues;
• Reporting;
• Participates actively as part of the Leadership Team at the Manager level;
• Selects (as necessary) and trains a team of skilled collections professionals;
• Manages subordinate staff in day-to-day performance of their jobs;

Secondary/Less Frequent Responsibilities:

• Work with the CFO, Controller, President and Vice President to establish policies, practices, and systems to improve the credit and collection function.

Other

• Other duties as assigned

Mandatory Requirements

• Years of Experience: 5+ years of experience in Credit and Collections and 2+ years managerial experience.
• Education: Certified Credit Professional (CCP) designation
• Understanding of the plumbing and heating materials industry
• Software/System Experience:  AS400, Excel, Outlook; Experience with credit scoring systems and credit report agencies; Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
• Skills and Abilities:
• Sales focus
• Strong working knowledge of credit principles and best practices
• Excellent communication skills and English fluency both in writing and verbally
• Strong problem-solving skills with good organizational, time management and prioritizing skills.
• Positive and personable attitude.
• Presentation skills and ability to conduct meetings
• Understanding of wholesale industry collections

Nice to Have

• Bachelor’s degree in Business Administration, Accounting or Finance or equivalent experience

IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.