Overview

The Credit and Collections Manager oversees the processing and verification of credit applications and the solicitation for payment of overdue accounts. They are responsible for developing a team of skilled professionals to support this process. The incumbent will work closely with the CFO and Sales Team and will manage Accounts Receivable.

Cores Responsibilities:

• Oversees investigation of credit risk in customers and suppliers and advises on the best course of action for credit applications;
• Designs and implements processes to improve cash flow and reduce receivables;
• Monitors and negotiates the collection of overdue accounts;
• Monitors credit and collection processes and operations
• Perform collection procedures on all invoices over 60 days old. Identify problem accounts and make prompt decisions for collection;
• Identify and facilitate the resolution of all customer disputes in a timely fashion, working with internal department/branch stakeholders when necessary;
• Address ongoing customer disputes concerning billing and liaise with appropriate departments to resolve escalated issues;
• Reporting;
• Participates actively as part of the Leadership Team at the Manager level;
• Selects (as necessary) and trains a team of skilled collections professionals;
• Manages subordinate staff in day-to-day performance of their jobs;

Secondary/Less Frequent Responsibilities:

• Work with the CFO, Controller, President and Vice President to establish policies, practices, and systems to improve the credit and collection function.

Other

• Other duties as assigned

Mandatory Requirements

• Years of Experience: 5+ years of experience in Credit and Collections and 2+ years managerial experience.
• Education: Certified Credit Professional (CCP) designation
• Understanding of the plumbing and heating materials industry
• Software/System Experience:  AS400, Excel, Outlook; Experience with credit scoring systems and credit report agencies; Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
• Skills and Abilities:
• Sales focus
• Strong working knowledge of credit principles and best practices
• Excellent communication skills and English fluency both in writing and verbally
• Strong problem-solving skills with good organizational, time management and prioritizing skills.
• Positive and personable attitude.
• Presentation skills and ability to conduct meetings
• Understanding of wholesale industry collections

Nice to Have

• Bachelor’s degree in Business Administration, Accounting or Finance or equivalent experience