JOB INFORMATION
Requisition ID: 11740
Number of Vacancies: 1
Department: Marketing and Customer Experience (20000003) - Design & Wayfinding (30000005)
Salary Information: $87,596.60 - $109,509.40
Pay Scale Group: 8SA
Employment Type: Temporary (up to 24 months) - This is a hybrid working environment.
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: August 20, 2025
Last Day to Apply: August 26, 2025
Reports to: Manager, Design and Wayfinding
Requisition ID: 11740
Number of Vacancies: 1
Department: Marketing and Customer Experience (20000003) - Design & Wayfinding (30000005)
Salary Information: $87,596.60 - $109,509.40
Pay Scale Group: 8SA
Employment Type: Temporary (up to 24 months) - This is a hybrid working environment.
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: August 20, 2025
Last Day to Apply: August 26, 2025
Reports to: Manager, Design and Wayfinding
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
A great opportunity in the Marketing and Customer Experience Department to shape how Toronto moves!
What You Will Do
As a Coordinator, Wayfinding and Signage, you’ll design and coordinate wayfinding projects across our system facilities – ensuring Toronto’s transit network is clear, accessible and easy to navigate. You’ll lead design, review and coordination activities, guide the work of technical staff and external consultants to ensure projects are delivered on time, are high quality and in compliance with the TTC Wayfinding. Your work will safeguard safety, constructability and maintainability while bringing consistency to the customer experience across the system. Through wayfinding design and coordination you’ll be responsible for ensuring the final product isn’t just functional, but also elevates the customer experience. You will provide full design and coordination for wayfinding projects and assignments: scheduling coordination meetings with internal stakeholders, designing wayfinding packages for review, creating production graphics of all wayfinding signage, preparing work order requests for print production, coordinating installation dates and reviewing deficiencies to ensure the final product is completed. As you coordinate and design wayfinding projects, you will be responsible for conducting online and in-person site meetings, reviewing of architectural plans and shop drawings. You will develop and update Design Standards and Master Specifications related to branding, wayfinding and signage design. In addition to the above, you will promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. Participate in the TTC Customer Service Ambassador Program.
What Skills Do You Bring?
- Use office technology, software and applications
- Apply analytical skills
- Manage projects
- Demonstrate specialized expertise and knowledge in the assigned field
What Qualifications Do You Bring?
- Completion of a University Degree or College Diploma in a related discipline or a combination of education, training and experience deemed to be equivalent;
- Several years of related work experience in an architectural or engineering environment.
- Thorough understanding of graphic design principles, methods and practices as well as excellent graphic design skills;
- Knowledgeable in architectural design, specifications, construction and contracting techniques;
- Fully conversant with and experienced using the current versions of Adobe InDesign and Adobe Illustrator; and experience with Creative Suite, Microsoft Office, SharePoint, Adobe Acrobat, CorelDraw would be an asset;
- Sound judgment; and well-developed analytical, problem solving, and verbal communication skills;
- Demonstrated ability to co-ordinate the efforts of others to accomplish objectives;
- Ability to create and motivate team spirit; and organize, manage and work on numerous projects concurrently;
- Demonstrated ability to research and prepare detailed presentations, and to communicate intent to varied groups;
- Excellent organizational skills to logically maintain effective records of design and communication;
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
Commitment to EDI
This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC’s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process. The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.