South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
As part of a multidisciplinary team, this position provides reception and administrative support to staff and programs throughout the organization. This involves greeting and checking-in clients, answering and triaging calls, responding to inquiries, booking appointments, providing program information, file management using the EMR system, data entry and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers. Working within the larger Service Administration & Quality (SAQ) team, this position also provides back-up administrative support for the clinic and other centre programs, which could include working at other SRCHC locations.
As first point of contact for the centre, this position requires a high degree of professionalism, the ability to accurately work in a fast-paced environment, exhibit a strong, dynamic work ethic and the ability to effectively develop solutions as a critical thinker.
This position is expected to work onsite evenings and weekends as required.
Reception
- Provides reception services for the Centre including communicating with service users, responding to general enquiries, arranging services for clients (e.g. TTC passes, taxi, referrals to other agencies), answering incoming telephone calls for all staff, directing calls and taking messages, and providing information to the public and other agencies regarding services
- Makes appropriate referrals as required according to service needs
- Provides backup coverage for Harm Reduction Supply and Naloxone Distribution
- Maintains agency and service provider contact list within SRCHC catchment
- Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests
- Recognizes escalating situations and follows established protocols to obtain assistance and apply de-escalating techniques
- Provides administrative support for new referrals and intake of clients receiving allied support services within the Centre via the EMR, email, e-referrals, fax and phone
- Intake and registration of new clients following established protocols
- Provides support for open access services including checking-in and registration of clients
- Provides first floor administrative support to programs and services including data entry, scanning, booking appointments, managing referrals, checking-in clients and ensuring client registration, demographic and health equity information is up to date
- Provides administrative support for Centre programing as required
- Works collectively to manage client waitlists for programs and services
- Ensures client records and files are accurate and current
- Enter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room booking
- Input encounter information for data collection purposes into Excel, EMR or other tracking system
- Participates in all required meetings, huddles, trainings, and communicate program and service updates across applicable teams
- Assist with team meetings i.e. maintain running agendas and minute taking
- Photocopy, fax, arrange courier services and other administrative tasks as required
- Coordinates, orders and distributes office supplies
- Opens, sorts and distributes mail internally and externally
- Maintains general reference material and disseminates as needed
- Oversees meeting room schedule and updates information board daily
- Maintains bulletin boards, information table and pamphlet areas and maintains a neat waiting room
- Support with supply organization, ordering and tracking
- Ensure relevant Process Manual and workflows are followed, accurate and up-to-date
- All other duties as required
- University and/or College education
- 2-5 years’ experience as a receptionist or administrative assistant, in a clinical, social service related environment
- Ability to prioritize with specific attention to detail is essential
- Awareness of and sensitivity to the health issues of a diverse community and marginalized populations, and the impacts of experiences such as colonization, violence and trauma on individuals and communities
- Experience working with marginalized populations, including homeless and street-involved people, current and former drug users, sex workers and youth, an asset
- Understanding and knowledge of Harm Reduction programs an asset
- Ability to recognize escalating situations and respond in a de-escalating manner
- Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
- Demonstrated ability to work independently and as part of a team in a fast-paced environment
- Proficiency in the use of computer technology and various software applications (advanced knowledge of Microsoft Office – Word, Power Point, Access, Excel)
- Experience using an Electronic Medical Record (EMR)
- Excellent verbal and written communication skills
- Excellent interpersonal skills in dealing with the public
- Ability to assist people in a mature, friendly and helpful manner
- Demonstrated ability to be flexible, organized, a self-starter
- Ability to communicate in a second language an asset
- Police clearance documentation will be required for employment
- Proof of double COVID-19 vaccination status will be required for employment
The deadline for applicants is Friday, August 8, 2025 at 12:00 p.m. (noon).
Please mail in your cover letter and resume in confidence to:
The Hiring Committee – Community Administrative Receptionist
South Riverdale Community Health Centre
955 Queen Street East
Toronto, ON M4M 3P3
Or by email to: humanresources@srchc.com.
Please enter “Community Administrative Receptionist” in the subject line of your email.
No faxes, phone calls, or requests to meet please.
This is a bargaining unit position with CUPE Local 5399.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.